Developing helpful communication skills with the person who is unwell and agitatedThis document is available in English as well as in languages other than English. Links to the multilingual resources can be accessed further below.
Title: Developing helpful communication skills with the person who is unwell and agitated (PDF file - 160 KB) (Links to English resource)
Summary: Communicating with someone experiencing severe/acute mental distress and who seems to be a danger to themselves or others can be a diffi cult, frustrating and frightening experience. It is vital that you remember that the person will have a reduced capacity to understand, process and act on information in a logical, reasonable and socially acceptable way. During severe mental/emotional distress the person very often feels frightened, confused and out of control.
Organisation: Victorian Mental Health Carers Network
Publishing date: March 2005
Last reviewed: March 2005
Target audience: General
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