Centrelink
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Topics > Centrelink

Centrelink

105 resources in total. To see which languages this resource is available in, click on its title.

Title: Are you a seasonal, contract or casual (intermittent) worker? (Bilingual version)
Summary: What is seasonal, contract or casual (intermittent) work? This fact sheet outlines the differences between a seasonal, contract and casual worker.

Title: Are you travelling outside Australia? (Bilingual version)
Summary: Centrelink payment while you are outside Australia.

Title: Assistance for child care (Bilingual version)
Summary: The Australian Government offers a range of payments and services to help families with the costs of child care.

Title: Assurance of support (Bilingual version)
Summary: Some migrants need to get an Assurance of Support (AoS) before their visa to live in Australia can be granted.

Title: Avoid a debt (Audio version)
Summary: If you receive a Centrelink payment you need to tell us about your income and any changes in your circumstances. This is so we can make sure you get the correct payment amount and do not get overpaid. This audio resource talks about changes in circumstances you need to report to Centrelink.

Title: Avoid a debt (Bilingual version)
Summary: If you receive a Centrelink payment you need to tell us about your income and any changes in your circumstances. This is so we can make sure you get the correct payment amount and do not get overpaid. This resource lists all the changes in circumstances you need to report to Centrelink.

Title: Centrepay (Audio version)
Summary: Centrepay is an easy way to pay bills and expenses. Centrepay is a voluntary billpaying service which is free for Centrelink customers. This factsheet explains how to do it.

Title: Centrepay (Bilingual version)
Summary: Centrepay is an easy way to pay bills and expenses. Centrepay is a voluntary billpaying service which is free for Centrelink customers. This factsheet explains how to do it.

Title: Changes to newly arrived resident's waiting periods
Summary: If you recently arrived in Australia, you will generally have to wait 104 weeks until you can access most of our income support payments.

Title: Child care subsidy (bilingual version)
Summary: Child Care Subsidy helps with the cost of approved child care. This information sheet lists the eligibility criteria you have to meet.

Title: Child dental benefit schedule (bilingual version)
Summary: The Child Dental Benefits Schedule (CDBS) provides access to benefits for basic dental services for children and teenagers aged 2 to 17.

Title: Child Support payment (Bilingual version)
Summary: Child Support is an amount of money transferred between separated parents used to help raise their children. There are a number of ways you can transfer Child Support, whether you live in Australia or overseas.

Title: Concession and health care cards (bilingual version)
Summary: Concession and health care cards can get you cheaper health services and medicines. The type of your concession or health care card you can get depends on your situation.

Title: Confirm your identity (bilingual version)
Summary: You may need to confirm your identity when you claim a payment or service. Centrelink can translate documents needed for your claim, for free.

Title: Consent to disclose medical information (bilingual version)
Summary: This form is used to confirm that you consent to your treating health professionals and/or health providers disclosing relevant information about your disability or medical conditions to the Australian Government Department of Human Services (the department), or assessors engaged by the department.

Title: Crisis payment (bilingual version)
Summary: You might be eligible for a crisis payment at times when you need additional support from Centrelink.. Crisis Payment is a special one-off payment that may be paid to you in certain special circumstances

Title: Crisis payment for humanitarian entrants (bilingual version)
Summary: Crisis Payment is a special one-off payment to assist with immediate settlement needs if you are a newly arrived humanitarian entrant

Title: Disability support pension (bilingual version)
Summary: This translated resource outlines the Disability Support Pension that provides financial support for people who have a physical, intellectual or psychiatric condition. It outlines eligibility for the pension, process of claiming the pension and the associated Job Capacity Assessment and Disability Medical Assessment.

Title: Do you have a child turning four in this financial year? (bilingual version)
Summary: If your family receives Family Tax Benefit Part A and an income support payment such as: (Parenting Payment, Newstart Allowance or from the Department of Veterans’ Affairs) your child will need to have a health check for you to receive the Family Tax Benefit Part A Supplement.

Title: Family tax benefit (bilingual version)
Summary: Family Tax Benefit is a two part payment that helps with the cost of raising children. This factsheet explains the difference of family tax benefit A and B and who is eligible.

Title: Financial assistance for students (bilingual version)
Summary: The Australian Government provides financial help to eligible students through payments such as Youth Allowance and Austudy.This fact sheet lists possible financial support for students.

Title: Financial information service (FIS) (audio version)
Summary: The Financial Information Service (FIS) is an education and information service available to everyone in the community. FIS helps people to make informed decisions about investment and financial issues for their current and future financial needs.

Title: Financial information service (FIS) (bilingual version)
Summary: The Financial Information Service (FIS) is an education and information service available to everyone in the community. FIS helps people to make informed decisions about investment and financial issues for their current and future financial needs

Title: Gifting (audio version)
Summary: 'Gifting’ is when you or your partner give away or dispose of an asset. Depending on the value of the gift this might have an impact on your Centrelink payments.

Title: Healthy start for school
Summary: If your child is turning 4, they may need to have a health check. If they don’t, your Family Tax Benefit (FTB) Part A rate may reduce.

Title: How to make a complaint or provide feedback (bilingual version)
Summary: If Centrelink, Medicare or Child Support haven’t met their service commitments you can make a complaint or povide feedback to help improve their services.

Title: Immunisation (audio version)
Summary: To get a family payment for a child under 20 years of age, you need to make sure their immunisations are up to date.

Title: Immunisation (bilingual version)
Summary: To get a family payment for a child under 20 years of age, you need to make sure their immunisations are up to date.

Title: Income management youth and long-term payment recipient (bilingual version)
Summary: Income Management is a way to help you manage your money to meet essential household needs and expenses. Your payments will not reduce but the way you receive them will change. Centrelink will work with you so that part of your payments will be used to pay for things you and your family need.

Title: Income management—voluntary (bilingual version)
Summary: Income Management is a way to help you manage your money for essential household needs and expenses. Your payments will not reduce but the way you receive them will change.

Title: International Social Security Agreement between Australia and Austria (Bilingual version)
Summary: The Department of Human Services (DHS) delivers Australian social security payments to individuals. You will have to tell the department about all of your, and in some instances, your partner’s income and assets if you want to claim an Australian pension.

Title: International Social Security Agreement between Australia and Belgium (Bilingual version)
Summary: The Department of Human Services (DHS) delivers Australian social security payments to individuals. You will have to tell us about all of your, and in some instances, your partner’s1 income and assets if you want to claim an Australian pension.

Title: International Social Security Agreement between Australia and Canada (Bilingual version)
Summary: The Department of Human Services (DHS) delivers Australian social security payments to individuals. You will have to tell us about all of your, and in some instances, your partner’s income and assets if you want to claim an Australian pension.

Title: International Social Security Agreement between Australia and Chile (Bilingual version)
Summary: The Department of Human Services (DHS) delivers Australian social security payments to individuals. You will have to tell us about all of your, and in some instances, your partner’s income and assets if you want to claim an Australian pension.

Title: International Social Security Agreement between Australia and Croatia (Bilingual version)
Summary: The Department of Human Services (DHS) delivers Australian social security payments to individuals. You will have to tell us about all of your, and in some instances, your partner’s income and assets if you want to claim an Australian pension.

Title: International Social Security Agreement between Australia and Cyprus (Bilingual version)
Summary: The Department of Human Services (DHS) delivers Australian social security payments to individuals. You will have to tell us about all of your, and in some instances, your partner’s income and assets if you want to claim an Australian pension.

Title: International Social Security Agreement between Australia and Denmark (Bilingual version)
Summary: The Department of Human Services (DHS) delivers Australian social security payments to individuals. You will have to tell us about all of your, and in some instances, your partner’s1 income and assets if you want to claim an Australian pension.

Title: International Social Security Agreement between Australia and Estonia (Bilingual version)
Summary: The Department of Human Services delivers Australian social security payments to individuals. You will have to tell us about all of your, and in some instances, your partner’s1 income and assets if you want to claim an Australian pension

Title: International Social Security Agreement between Australia and Finland (Bilingual version)
Summary: The Department of Human Services (DHS) delivers Australian social security payments to individuals. You will have to tell us about all of your, and in some instances, your partner’s income and assets if you want to claim an Australian pension.

Title: International Social Security Agreement between Australia and Germany (Bilingual version)
Summary: The Department of Human Services delivers Australian social security payments to individuals. You will have to tell us about all of your, and in some instances, your partner’s income and assets if you want to claim an Australian pension.

Title: International Social Security Agreement between Australia and Greece (Bilingual version)
Summary: The Department of Human Services (DHS) delivers Australian social security payments to individuals. You will have to tell us about all of your, and in some instances, your partner’s income and assets if you want to claim an Australian pension.

Title: International Social Security Agreement between Australia and Hungary (Bilingual version)
Summary: The Department of Human Services (DHS) delivers Australian social security payments to individuals. You will have to tell us about all of your, and in some instances, your partner’s income and assets if you want to claim an Australian pension.

Title: International Social Security Agreement between Australia and Italy (Bilingual version)
Summary: The Department of Human Services (DHS) delivers Australian social security payments to individuals. You will have to tell us about all of your, and in some instances, your partner’s income and assets if you want to claim an Australian pension.

Title: International Social Security Agreement between Australia and Japan (Bilingual version)
Summary: The Department of Human Services (DHS) delivers Australian social security payments to individuals. You will have to tell us about all of your, and in some instances, your partner’s income and assets if you want to claim an Australian pension

Title: International Social Security Agreement between Australia and Latvia (Bilingual version)
Summary: The Department of Human Services (DHS) delivers Australian social security payments to individuals. You will have to tell us about all of your, and in some instances, your partner’s income and assets if you want to claim an Australian pension.

Title: International Social Security Agreement between Australia and Malta (Bilingual information)
Summary: The Department of Human Services (DHS) delivers Australian social security payments to individuals. You will have to tell us about all of your, and in some instances, your partner’s income and assets if you want to claim an Australian pension.

Title: International Social Security Agreement between Australia and New Zealand (Bilingual version)
Summary: The Department of Human Services (DHS) delivers Australian social security payments to individuals. You will have to tell us about all of your, and in some instances, your partner’s1 income and assets if you want to claim an Australian pension.

Title: International Social Security Agreement between Australia and Norway (Bilingual version)
Summary: The Department of Human Services (DHS) delivers Australian social security payments to individuals. You will have to tell us about all of your, and in some instances, your partner’s income and assets if you want to claim an Australian pension.

Title: International Social Security Agreement between Australia and Poland (Bilingual version)
Summary: The Department of Human Services (DHS) delivers Australian social security payments to individuals. You will have to tell us about all of your, and in some instances, your partner’s income and assets if you want to claim an Australian pension.

Title: International Social Security Agreement between Australia and Portugal (Bilingual version)
Summary: The Department of Human Services (DHS) delivers Australian social security payments to individuals. You will have to tell us about all of your, and in some instances, your partner’s income and assets if you want to claim an Australian pension.

Title: International Social Security Agreement between Australia and Slovenia (Bilingual version)
Summary: The Department of Human Services (DHS) delivers Australian social security payments to individuals. You will have to tell us about all of yours and in some instances, your partner’s income and assets if you want to claim an Australian pension.

Title: International Social Security Agreement between Australia and Spain (Bilingual version)
Summary: The Department of Human Services (DHS) delivers Australian social security payments to individuals. You will have to tell us about all of your, and in some instances, your partner’s income and assets if you want to claim an Australian pension.

Title: International Social Security Agreement between Australia and Switzerland (Bilingual version)
Summary: The Department of Human Services (DHS) delivers Australian social security payments to individuals. You will have to tell us about all of your, and in some instances, your partner’s income and assets if you want to claim an Australian pension

Title: International Social Security Agreement between Australia and the Czech Republic (Bilingual version)
Summary: The Department of Human Services (DHS) delivers Australian social security payments to individuals. You will have to tell us about all of yours and in some instances, your partner’s income and assets if you want to claim an Australian pension.

Title: International Social Security Agreement between Australia and the former Yugoslav Republic of Macedonia (Bilingual version)
Summary: The Department of Human Services (DHS) delivers Australian social security payments to individuals. You will have to tell us about all of your, and in some instances, your partner’s income and assets if you want to claim an Australian pension.

Title: International Social Security Agreement between Australia and the Netherlands (Bilingual version)
Summary: The Department of Human Services (DHS) delivers Australian social security payments to individuals. You will have to tell us about all of your, and in some instances, your partner’s1 income and assets if you want to claim an Australian pension.

Title: International Social Security Agreement between Australia and the Republic of India (Bilingual version)
Summary: The Department of Human Services (DHS) delivers Australian social security payments to individuals. You will have to tell us about all of your, and in some instances, your partner’s income and assets if you want to claim an Australian pension

Title: International Social Security Agreement between Australia and the Republic of Korea (Bilingual version)
Summary: The Department of Human Services (DHS) delivers Australian social security payments to individuals. You will have to tell us about all of your, and in some instances, your partner’s income and assets if you want to claim an Australian pension.

Title: International Social Security Agreement between Australia and the Slovak Republic (Bilingual version)
Summary: The Department of Human Services (DHS) delivers Australian social security payments to individuals. You will have to tell us about all of your, and in some instances, your partner’s income and assets if you want to claim an Australian pension.

Title: International Social Security Agreement between Australia and the United States of America (USA) (Bilingual version)
Summary: The Department of Human Services (DHS) delivers Australian social security payments to individuals. You will have to tell us about all of your, and in some instances, your partner’s income and assets if you want to claim an Australian pension.

Title: Jobseekers (bilingual version)
Summary: If you are looking for work, have lost your job or are at risk of losing your job, there may be services to support you.

Title: Keeping your details up to date (Audio version)
Summary: Centrelink reviews your details to make sure people get the right payment amount and also checks people are eligible for a payment.

Title: Keeping your details up to date (Bilingual version)
Summary: Centrelink reviews your details to make sure people get the right payment amount and also checks people are eligible for a payment.

Title: Making it easier to report employment income (bilingual version)
Summary: Centrelink is improving the way you report your employment income and changes to your circumstances.

Title: Mulitlingual phone service
Summary: You can call the Multilingual Phone Service on 131 202 to speak to someone in your language about Centrelink payments and services.

Title: Multicultural services audio version
Summary: You can contact the Multicultural Services to speak to someone in your language about Centrelink payments and services.

Title: Multicultural services video
Summary: You can contact the Multicultural Services to speak to someone in your language about Centrelink payments and services.

Title: Needing help after someone has died? (bilingual version)
Summary: This factsheet lets people know about the payments and support available after someone close to them dies. It offers information on the steps that need to be taken and the emotional and financial support available.

Title: Newly arrived residents waiting period (bilingual version)
Summary: If you recently arrived in Australia, you will generally have to wait 104 weeks until you can access most of our income support payments.

Title: New to Australia - looking for work (video)
Summary: This video explains how you can apply for financial goverment support while you are looking for work

Title: New to Australia - Medicare card and Health Care card
Summary: This video talks about the Medicare Card and the Health Care Card and the types of concessions you can get. It is important to tell the department when your circumstances change.

Title: New to Australia - payments (video)
Summary: In Australia, the government helps people with a wide range of payments. This video outlines if you are eligible and how you can apply for these payments.

Title: Our service commitments (bilingual version)
Summary: We provide high quality Centrelink, Medicare, and Child Support services

Title: Paid Parental Leave scheme for employers
Summary: The Paid Parental Leave scheme is funded by the Australian Government and provides financial support for new parents while they’re off work, caring for their newborn or recently adopted child. There are two payments available to eligible working parents under the scheme: This information sheet is for employers.

Title: Parenting payment (bilingual version)
Summary: Parenting Payment is income support for parents or guardians to help with the cost of raising children.

Title: Paying child support when the other parent is overseas (amount established in Australia) (bilingual resource)
Summary: The Australian Government Department of Human Services (Human Services) has arrangements with a number of countries under International Conventions and Agreements. This means if your children live overseas, the person caring for them can apply for Child Support. If the application is accepted, the Department's role is to transfer payments on your behalf and enforce them if necessary

Title: Paying child support when the other parent is overseas (amount established overseas) (bilingual version)
Summary: If you pay Child Support under a foreign system, Australia will help the other country arrange payments from you. In these cases, the Department of Health's role is to transfer payments on your behalf and enforce them if necessary. The Department is unable to make any changes to the amount you pay unless instructed by the overseas authority or an Australian court.

Title: Paying child support when the other parent lives in New Zealand (bilingual version)
Summary: Australia and New Zealand have an agreement that governs how Child Support is administered between the two countries. If you live in Australia, and the other parent and children live in New Zealand, this agreement means that New Zealand Inland Revenue Child Support (NZIRCS) and the Australian Government Department of Human Services (Human Services) work together to transfer payments.

Title: Paying child support when you live overseas (bilingual version)
Summary: The Australian Government Department of Human Services (Human Services) has arrangements with a number of countries under International Conventions and Agreements. This means if your children live in Australia, we can ask you to pay Child Support under the Australian Child Support Scheme even though you live overseas,

Title: Payment for older Australians (bilingual version)
Summary: Age Pension provides income support and access to a range of concessions for older Australians.This fact sheet lists the rules you have to meet in order to be eligible for an age pension

Title: Pensioner education supplement (bilingual version)
Summary: The Pensioner Education Supplement helps with the ongoing costs of study in secondary or tertiary courses. This fact sheet list the rules you have to meet in order to be eligible.

Title: Receiving child support from a parent living in New Zealand (bilingual version)
Summary: Australia and New Zealand have an agreement that governs how Child Support is administered between the two countries. If you live, and care for children, in Australia and the other parent lives in New Zealand, this agreement means that the Australian Government Department of Human Services (Human Services) and the New Zealand Inland Revenue Child Support (NZIRCS) work together to transfer payments.

Title: Receiving child support when the other parent lives overseas (bilingual version)
Summary: The Australian Government Department of Human Services (Human Services) has arrangements with a number of countries under International Conventions and Agreements. This means if the other parent of your children lives in one of these countries, we can ask them to pay Child Support. We may also ask the relevant overseas authority to collect payments.

Title: Receiving child support when you live overseas (bilingual version)
Summary: The Australian Government Department of Human Services (Human Services) has arrangements with a number of countries under International Conventions and Agreements. This means if you and your children live overseas and the other parent lives in Australia we can help transfer payments to you

Title: Recently arrived in Australia? (bilingual version)
Summary: This brochure contains information that might be useful to you if you’ve recently moved to Australia. Settling in can be a challenging experience. As a new arrival, you may be able to get some payments and services from the Australian Government.

Title: Rent assistance (bilingual version)
Summary: Rent Assistance provides financial help to people who pay rent and receive a Centrelink payment from us

Title: Report fraud
Summary: If you suspect someone may be committing fraud against Centrelink, Medicare or Child Support, you should report it

Title: Skills for education and employment (bilingual version)
Summary: This translated resource provides information on the Skills for Education and Employment program, designed to help individuals gain the skills and confidence needed to improve chances of getting a job or successfully completing vocational training. It includes information on who is eligible for the program, who runs the program and where to get further information.

Title: Social work services (bilingual version)
Summary: Social workers can help if you are experiencing a crisis, are in need of support or are unsure how to access the right assistance. This fact sheet provides information on why and where to contact a social worker.

Title: Special benefit for Temporary Protection Visa and Safe Haven Enterprise Visa holders (bilingual version)
Summary: If you have been granted a Temporary Protection Visa (TPV) or a Safe Haven Enterprise Visa (SHEV), you will no longer be able to receive the Status Resolution Support Services payment. However, you may be able to claim Special Benefit if you are in financial hardship. You will be eligible for Special Benefit if you (and your partner) have less than $5000 in liquid funds and are not earning enough income to support yourself and your family. If you have a child or children, you can also claim family payments.

Title: Status resolution support services (SRSS) payment - reporting your income (bilingual version)
Summary: If you or your partner have started working you will need to let Centrelink know immediately. This is because what you and your partner earn affects your Status Resolution Support Services (SRSS) payments. This fact sheet explains how and what you need to report.

Title: Status resolution support services payment (bilingual version)
Summary: The Status Resolution Support Services (SRSS) payment helps you meet basic living expenses while you are in Australia and waiting to hear about your immigration status.You might be eligible for a Living Allowance. Depending on your circumstances, your payment may also include Rental Assistance Allowance and/or Dependent Child Allowance. You may also be given access to Medicare

Title: Support for grandparents and non-parents caring for children (bilingual version)
Summary: Centrelink can help grandparents and other non-parent carers of children. This fact sheets gives you with more information about your possible entitlements and provides contact details of relevant services.

Title: Support for new parents on leave from work (bilingual version)
Summary: Help if you are a parent taking time off work to care for a newborn or recently adopted child. The Australian Government funds the scheme.

Title: Taskforce integrity (audio)
Summary: The Taskforce identifies people who deliberately withhold or provide false information to claim welfare payments.

Title: The express plus lite mobile app (bilingual version)
Summary: Report your employment income in your prefered language using the Express Lite mobile app

Title: Top tips for keeping safe online (bilingual version)
Summary: Centrelink is committed to keeping your personal information safe and values your online security. You play an important role in keeping your information safe when you are online. Here are some ways you can ensure your information stays private when you are online.

Title: Understanding Australian government financial and employment agencies
Summary: This fact sheet is designed to help refugee and migrant women living in Victoria, and the community services that work with them to better understand Centrelink, employment agencies and the Australian Taxation Office. Whether we are able to understand and use the financial systems in Australia and take part in the economy affects our health, safety and wellbeing.

Title: What if you do not agree with a decision? (bilingual version)
Summary: If you do not agree with a decision about your entitlements, you have the right to ask for a review of the decision.

Title: What you must tell us
Summary: It is really important that you let Centrelink know if any of your personal circumstances change. These changes could affect your payments. This resource talks about what and when to tell Centrelink and explains what happens if you don't tell Centrelink.

Title: When former customers still owe us money
Summary: These audio files explain what you need to do if you have a Centrelink debt.

Title: When you will get your first payment (bilingual version)
Summary: When you claim a payment from us, you may not get paid straight awhis fact sheet outlines the waiting periods for various Centrelink payments.

Title: Why you have to attend your appointments and activities (bilingual version)
Summary: You have an obligation to attend your Centrelink appointments. You may lose some of your income support payment if you don’t: call your provider before the appointment to let them know you can’t go and have a good reason for missing the appointment.

Title: Working credit—working when you get a Centrelink payment (bilingual version)
Summary: Working Credit helps you keep more of your Centrelink payment and benefits when you start working.

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