Developing helpful communication skills with the person who is unwell and agitated

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Title: Developing helpful communication skills with the person who is unwell and agitated (PDF file - 160 KB) (Links to English resource)
Summary: Communicating with someone experiencing severe/acute mental distress and who seems to be a danger to themselves or others can be a difficult, frustrating and frightening experience. It is vital that you remember that the person will have a reduced capacity to understand, process and act on information in a logical, reasonable and socially acceptable way. During severe mental/emotional distress the person very often feels frightened, confused and out of control.
Organisation: Tandem (Formely Victorian Menal Health Carers Network)
Last reviewed: October 2019
Target audience: General

English resource: Report broken link
English (PDF file - 160 KB)

Multilingual resources: