Patient's rights
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Topics > Patient's rights

Patient's rights

31 resources in total. To see which languages this resource is available in, click on its title.

Title: Australian charter of healthcare rights in Victoria
Summary: The Charter allows patients, consumers, families, carers and services providing health care to share an understanding of the rights of people receiving health care.

Title: Complaint form
Summary: A complaint form for complaints about health services provided in NSW. The Commission deals with complaints about health services affecting the clinical management or care of a patient, the professional conduct of a health practitioner, and risks to the health or safety of the public.

Title: Concerned about your health care?
Summary: If you are concerned about a health service provided to you, talk to your provider as soon as possible. Often this is the fastest and most effective way of resolving your concerns.

Title: Conciliating your complaint
Summary: Conciliation means that a resolution officer, after obtaining consent from the parties, will refer the complaint to an independent conciliator who will hold a formal face-to-face meeting.

Title: Consent to share information
Summary: Health information is often particularly sensitive, therefore consumers need to be confident that their information will be handled appropriately and confidentially. This makes it critical that at the time of collecting information, the consumer is provided with information about their privacy. The consumer privacy information brochure "Your Information, It's Private" has been developed to assist in this process.

Title: Consumer privacy information brochure
Summary: Health information is often particularly sensitive, therefore consumers need to be confident that their information will be handled appropriately and confidentially. This makes it critical that at the time of collecting information, the consumer is provided with information about their privacy. The consumer privacy information brochure "Your Information, It's Private" has been developed to assist in this process.

Title: Informed consent - what are my rights?
Summary: This video explains what informed consent means for you.

Title: Informed financial consent: bulk billing patient consent form
Summary: Consent form to be signed by patient for bulk billing

Title: Informed financial consent: non-bulk billing patient consent form
Summary: Financial consent form for non-bulk billing

Title: Making a complaint - Health Complaints Commissioner
Summary: You have the right to access safe, quality healthcare and to be treated with respect. Raising your concerns when this doesn’t happen protects your rights and can improve the health system for all Victorians. How can I launch a complaint with the Health Complaints Commissioner?

Title: Making a complaint (audio version)
Summary: You have the right to access safe, quality healthcare and to be treated with respect. Raising your concerns when this doesn’t happen protects your rights and can improve the health system for all Victorians. How can I launch a complaint with the Health Complaints Commissioner?

Title: Making a complaint (mental health)
Summary: These translated resources provide information on the Mental Health Complaints Commissioner, an independant, specialist complaints organisation created by the Mental Health Act 2014. The information sheet outlines who the organisation is, how to make complaints, what happens when a complaint is made and the lawful right to speak up or complain about a public mental health service.

Title: Mental Health Act: Statement of rights for persons detained mental health facility
Summary: This Mental Health Act form outlines your rights and what may happen to you after you are brought to e mental health facility against your will.

Title: Mental Health Act: Statement of rights for voluntary patients
Summary: This statement outlines your rights and what may happen to you after you become a patient in a mental health facility.

Title: My health records - my rights
Summary: What are my rights? Under Victorian law, you have the right to know what health information is held about you, how and why it was collected and what it’s being used for. You can ask to see your health information and change it if it’s incorrect. You can also ask to have your health information sent to another health service provider. If these requests are refused, you deserve a written explanation.

Title: My health records - my rights (audio version)
Summary: What are my rights? Under Victorian law, you have the right to know what health information is held about you, how and why it was collected and what it’s being used for. You can ask to see your health information and change it if it’s incorrect. You can also ask to have your health information sent to another health service provider. If these requests are refused, you deserve a written explanation.

Title: Patient information and privacy a guide for carers and family
Summary: The pamphlet targets carers of health patients, clients to explain when health staff can share patient information and what the patient and their carer can do to help health staff share patient information.

Title: Physical health care: what to expect from your mental health service
Summary: All NSW mental health services have a responsibility to ensure that the people who use their service receive adequate physical health care. This brochure provides a broad outline of these responsibilities and how they will be met.

Title: Post mortem examination - an explanation for families
Summary: This information is for families whose baby has died at the Royal Women's Hospital. While some of the information will be relevant to families elsewhere, not all hospitals follow the same procedures.

Title: Specialist clinics patient information brochure
Summary: Frequently asked questions about specialist clinics in public hospitals.

Title: Talking with your doctor
Summary: The talking with your doctor brochure uses reader friendly language designed to inform and empower your patient/consumer.

Title: Top tips for safe health care: what you need to know for yourself, your family or someone you care for
Summary: This booklet is designed to help consumers, their families, carers and other support people get the most out of their health care. You can use the information in the booklet when you talk to your doctor and other healthcare providers, including nurses, pharmacists, specialists, allied health and mental health workers.

Title: Victorian alcohol and other drug client charter
Summary: This document is a charter of rights and responsibilities for AOD service users. The charter is based on the knowledge and experience of 160 AOD service users who participated in focus groups held across Victoria. The creation of this charter, by people who use Victorian AOD services, has endeavoured to follow a democratic process. The implementation of this charter will contribute to a fairer Victoria.

Title: Victorian Patient Transport Assistance Scheme (VPTAS) feedback - complaints, compliments and reviews policy
Summary: The Department of Health & Human Services is committed to maintaining a high standard and continuously improving the VPTAS processes including providing a respectful and responsive complaints and review handling system for patients, consumers, carers, health professionals and the VPTAS Office staff. The department wants to know how we can best manage the VPTAS to help rural Victorians to access the specialist medical services they need. By listening to you and learning about any concerns you may have about the VPTAS, this will help us to improve the process for all Victorians who need to use the scheme. You can either request a review or provide feedback by making a complaint or giving a compliment about the VPTAS.

Title: Victorian Patient Transport Assistance Scheme Guidelines (2015)
Summary: Victorian Patient Transport Assistance Scheme Guidelines (2015) - the VPTAS subsidies the travel and accommodation costs incurred by rural Victorians who have no option but to travel more than 100km one way or average of 500 km a week for one or more weeks to receive approved medical specialist services.

Title: Victorian statement of rights - 1. Assessment order
Summary: An Assessment Order allows a psychiatrist to examine you to decide if you have a mental illness. This statement is about the legal rights and entitlements of persons on Assessment Orders.

Title: Victorian statement of rights - 2. Temporary treatment order
Summary: You must be given treatment for mental illness if a temporary treatment order has been made for you. A psychiatrist must talk to you about what mental health treatment you would like. You can make decisions about your mental health treatment.You may have to stay in hospital for the mental health treatment even if you don’t want to.

Title: Victorian statement of rights - 3. Treatment order
Summary: A Treatment Order is made by the Mental Health Tribunal. A Treatment Order allows a psychiatrist to give you compulsory treatment for mental illness. ‘Compulsory treatment’ means that a psychiatrist can give you treatment for mental illness even if you do not want it. A psychiatrist is a doctor who knows a lot about helping people with mental illness.

Title: Victorian statement of rights - 4. Secure treatment order
Summary: A secure treatment order has been made for you because you were in prison or other place of confinement and you need immediate treatment for serious mental illness to stop your illness getting worse or to stop you from being seriously hurt or seriously hurting someone else. A secure treatment order allows you to be taken from prison or other place of confinement to a hospital so you can be given compulsory treatment for mental illness. ‘Compulsory treatment’ means that a psychiatrist can give you treatment for mental illness even if you don’t want it. While you are in hospital you are a security patient. This booklet provides information about Secure Treatment Orders and your legal rights and entitlements under the Mental Health Act 2014.

Title: Victorian statement of rights - 5. Forensic patients
Summary: A forensic patient is someone who is detained in hospital and has had some involvement with the courts or prison system. You must be given treatment for mental illness if you are a forensic patient. You can make decisions about your mental health treatment. A psychiatrist must talk to you about what mental health treatment you would like.

Title: Your rights and responsibilities as a HACC services user
Summary: The Home and Community Care (HACC) Program provides a range of basic support services to frail older people and people with disabilities who are experiencing difficulties in managing daily tasks but who wish to continue living at home. The Program also supports their carers and families. The documents informs about the rights and responsibilities of HACC services users.

This resource has been reviewed in the last 3 years and complies with the Health Translation Directory editorial guidelines and collection policy.

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