This document is available in English as well as in languages other than English. Links to the English and multilingual resources can be accessed further below. To download information click on the selected language. This will take you directly to the resource. Note that some PDFs can be quite large and may take several minutes to download.
Conciliating your complaint
Conciliation means that a resolution officer, after obtaining consent from the parties, will refer the complaint to an independent conciliator who will hold a formal face-to-face meeting.
You need Adobe Acrobat Reader To view the PDFs. Get Adobe Acrobat Reader.