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01 Jul 2022... Australia has agreements with a number of countries to share responsibility for social security coverage.

01 Jun 2023... The topics of suicide and self-harm will appear in many facets of a young person's life and it can be difficult for parents to approach these topics.  This #chatsafe resource for parents and carers is designed to guide parents and carers when they're having conversations about suicide with the young people in their lives. It includes quick tips from young people on what they want their parents and carers to know when they approach the topic of suicide

01 Jan 2025... The Communication Cards depict a wide range of daily activities and situations and can be used to prompt discussion, assist with directions, clarify a client’s needs and more. The Communication Cards cover themes such as: Food, Drink, Meals, Religion, Spirituality, Medical, Health Specialists, Personal Care, Sleep, TV, Recreation, Feelings, Pain and Mobility Aids.

01 Jan 2025... The Aged Care Signage will assist residents in aged care facilities in navigating their way around their home or service. Signs such as 'kitchen', 'dining room', 'keep out', 'danger', and 'this way to the garden', will help improve communication with residents and clients and minimise confusion.

05 Jun 2013... Health information is often particularly sensitive, therefore consumers need to be confident that their information will be handled appropriately and confidentially. This makes it critical that at the time of collecting information, the consumer is provided with information about their privacy.  Consent to share information template records freely given informed consumer consent to share their information with a specific agency/ies for a specific purposes.

01 Jan 2025... The Consumer Feedback Form can be used by service providers to provide an easy and accessible way for consumers, family members, representatives and others to provide feedback to the service.

Centrelink/Services Australia has translated information for community groups. You can read and listen to information about Centrelink/Services Australia's payments and services in your language. You can also use these to help people in your community.  Some documents are bilingual. The English version is included in each translated resource. Please scroll down to access the English text.