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01 Nov 2019... A short video for aged care consumers, their families and representatives explaining the new Aged Care Quality Standards (Quality Standards) that began on 1 July 2019. Watch the video to see what the new Quality Standards mean in practice for you.

01 Jan 2017... The Aged Care Signage will assist residents in aged care facilities navigate their way around their home or service. Signs such as 'kitchen', 'dining room', 'keep out', 'danger', and 'this way to the garden', will help improve communication with residents/clients and minimise confusion.

The Communication Cards depict a wide range of daily activities and situations and can be used to prompt discussion, assist with directions or clarify a client's needs. The Communication Cards cover themes such as: Food, Drink, Meals, Religion, Spirituality, Medical, Health Specialists, Personal Care, Sleep, TV, Recreation, Feelings, Pain and Mobility Aids

01 Feb 2015... The Home and Community Care (HACC) Program provides a range of basic support services to frail older people and people with disabilities who are experiencing difficulties in managing daily tasks but who wish to continue living at home. The Program also supports their carers and families. The documents informs about the rights and responsibilities of HACC services users.

This Help Sheet discusses ways to plan ahead and organise financial and legal affairs and lists people and organisations that can help.

01 Aug 2016... Taking a break from caring, often called respite, or respite care, is important for anyone providing day to day care for someone with dementia. This help Sheet discusses the benefits of taking a break, how to organise it and who can help.

01 Dec 2019... The Department of Human Services (DHS) delivers Australian social security payments to individuals. You will have to tell us about all of your- and in some instances, your partner's- income and assets if you want to claim an Australian pension

12 Apr 2023... On 1 December 2022, the Serious Incident Response Scheme (SIRS) was extended from residential aged care to include home care and flexible aged care delivered in a home or community setting. This fact sheet for home services care recipients explains what the SIRS is, what is expected of providers, what a SIRS reportable incident is and how to seek help if needed.

01 Dec 2020... Are you worried about your memory? This booklet discusses the signs and symptoms of dementia, when you should be concerned, how you may be able to reduce your risk of dementia and where to get more help.

Health information is often particularly sensitive, therefore consumers need to be confident that their information will be handled appropriately and confidentially. This makes it critical that at the time of collecting information, the consumer is provided with information about their privacy. The consumer privacy information brochure 'Your Information, It's Private' has been developed to assist in this process.