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01 Nov 2019... A short video for aged care consumers, their families and representatives explaining the new Aged Care Quality Standards (Quality Standards) that began on 1 July 2019. Watch the video to see what the new Quality Standards mean in practice for you.

01 Jan 2025... The Communication Cards depict a wide range of daily activities and situations and can be used to prompt discussion, assist with directions, clarify a client’s needs and more. The Communication Cards cover themes such as: Food, Drink, Meals, Religion, Spirituality, Medical, Health Specialists, Personal Care, Sleep, TV, Recreation, Feelings, Pain and Mobility Aids.

01 Jan 2025... The Aged Care Signage will assist residents in aged care facilities in navigating their way around their home or service. Signs such as 'kitchen', 'dining room', 'keep out', 'danger', and 'this way to the garden', will help improve communication with residents and clients and minimise confusion.

31 Dec 2017... This bilingual Help Sheet discusses ways to plan ahead and organise financial and legal affairs and lists people and organisations that can help. The English version is included with the translated documents.

01 Aug 2016... Taking a break from caring, often called respite, or respite care, is important for anyone providing day to day care for someone with dementia. This help Sheet discusses the benefits of taking a break, how to organise it and who can help. The English version is included in the translated resource.

01 Jun 2024... Australia has agreements with a number of countries to share responsibility for social security coverage.

31 Dec 2020... Are you worried about your memory? This checklist/ booklet discusses the signs and symptoms of dementia, when you should be concerned, how you may be able to reduce your risk of dementia and where to get more help.

05 Jun 2013... Health information is often particularly sensitive, therefore consumers need to be confident that their information will be handled appropriately and confidentially. This makes it critical that at the time of collecting information, the consumer is provided with information about their privacy.  Consent to share information template records freely given informed consumer consent to share their information with a specific agency/ies for a specific purposes.

12 Apr 2023... On 1 December 2022, the Serious Incident Response Scheme (SIRS) was extended from residential aged care to include home care and flexible aged care delivered in a home or community setting. This fact sheet for home services care recipients explains what the SIRS is, what is expected of providers, what a SIRS reportable incident is and how to seek help if needed.

01 Jan 2025... The Consumer Feedback Form can be used by service providers to provide an easy and accessible way for consumers, family members, representatives and others to provide feedback to the service.