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A complaint form for complaints about health services provided in NSW. The Commission deals with complaints about health services affecting the clinical management or care of a patient, the professional conduct of a health practitioner, and risks to the health or safety of the public.

This Mental Health Act form outlines your rights and what may happen to you after you are brought to a mental health facility against your will.

01 Dec 2018... You must be given treatment for mental illness if a temporary treatment order has been made for you. A psychiatrist must talk to you about what mental health treatment you would like. You can make decisions about your mental health treatment. You may have to stay in hospital for the mental health treatment even if you don't want to.Please note the English and translated versions of the statement differ in their format and content. The statements of rights will be reviewed following the final recommendations of the Royal Commission into Victoria's mental health services.

A Treatment Order is made by the Mental Health Tribunal. A Treatment Order allows a psychiatrist to give you compulsory treatment for mental illness. 'Compulsory treatment' means that a psychiatrist can give you treatment for mental illness even if you do not want it. A psychiatrist is a doctor who knows a lot about helping people with mental illness.Please note the English and translated versions of the statement differ in their format and content. The statements of rights will be reviewed following the final recommendations of the Royal Commission into Victoria's mental health services.

01 Jun 2014... A forensic patient is someone who is detained in hospital and has had some involvement with the courts or prison system. You must be given treatment for mental illness if you are a forensic patient. You can make decisions about your mental health treatment. A psychiatrist must talk to you about what mental health treatment you would like.Please note the English and translated versions of the statement differ in their format and content. The statements of rights will be reviewed following the final recommendations of the Royal Commission into Victoria's mental health services.

Conciliation means that a resolution officer, after obtaining consent from the parties, will refer the complaint to an independent conciliator who will hold a formal face-to-face meeting.

01 Jan 2013... The pamphlet targets carers of health patients, clients to explain when health staff can share patient information and what the patient and their carer can do to help health staff share patient information.

01 Dec 2015... The Department of Health Victoria is committed to maintaining a high standard and continuously improving the VPTAS processes, including providing a respectful and responsive complaints and review handling system for patients, consumers, carers, health professionals and the VPTAS Office staff. The department wants to know how we can best manage the VPTAS to help rural Victorians to access the specialist medical services they need. Listening to you and learning about any concerns you may have about the VPTAS will help to improve the process for all Victorians who need to use the scheme. You can either request a review or provide feedback by making a complaint or complimenting the VPTAS.

01 Feb 2015... The Home and Community Care (HACC) Program provides a range of basic support services to frail older people and people with disabilities who are experiencing difficulties in managing daily tasks but who wish to continue living at home. The Program also supports their carers and families. The documents informs about the rights and responsibilities of HACC services users.

Health information is often particularly sensitive, therefore consumers need to be confident that their information will be handled appropriately and confidentially. This makes it critical that at the time of collecting information, the consumer is provided with information about their privacy. The consumer privacy information brochure 'Your Information, It's Private' has been developed to assist in this process.