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A complaint form for complaints about health services provided in NSW. The Commission deals with complaints about health services affecting the clinical management or care of a patient, the professional conduct of a health practitioner, and risks to the health or safety of the public.
Accessing disability services in Victoria can be dependent on your location as well as your particular needs. Learn about the kinds of support that are available for managing disability. Understand the rights of people with a disability and their carers and find information about support groups as well as useful information for managing your healthcare.
01 Jun 2022... This resource is designed for migrants living in Victoria and explains the different options available if they need medical help after hours or on weekends. It also explains when to attend the emergency department and when to call an ambulance.
Getting medical help when the doctors clinic is closed - understanding health and health services: an Afghan community video
This chapter titled 'Getting medical help when the doctors clinic is closed' is one of 4 chapters developed with and for the Afghan community. The 4 chapters aim to: improve the health literacy of viewers, improve appropriate utilisation of health services and improve health. This particular chapter provides information on accessing after hours health care services, as well as community health services
01 Jun 2015... This chapter titled 'Getting ready for school' is one of 6 chapters developed with and for the Afghan community. The 6 chapters aim to: improve the health literacy of viewers, improve appropriate utilisation of health services and improve health. This particular chapter provides information on child health, development and child services. These include: maternal and child health services; general practice clinics; kindergartens, playgroups and mothers groups.
A short overview on Australian health services and how to access them.
01 Aug 2020... Information on independent assessments for the NDIS. Assessments are how NDIS work out how your disability affects your life and what supports you need from the NDIS.
01 Aug 2017... If you need surgery or other medical procedures, you are likely to attend a clinic or hospital in Victoria. This information will take you through the preparation for a stay in hospital, provide advice about managing your stay through to recovery and discharge. Practical information about paperwork, costs and payments is also available here.
01 May 2020... People seeking asylum in Australia who are not eligible for a Medicare Card can access public hospitals in Queensland free of charge.
My Health In Shepparton is a local guide for refugees and asylum seekers on accessing health care in Greater Shepparton. It aims to provide easy to understand information on the Australian health care system and local health services.
01 Jan 2014... This resource is intended to be a foldable wallet sized checklist of questions to consider asking health professionals in order to participate in your own health care.
01 May 2021... Fact sheet on NDIS planning. Your NDIS plan is how much the NDIS will pay for your support workers, services, and other items you might need. It is essential that you receive the proper funding to purchase the services you need. Your NDIS plan will also include a copy of your NDIS goals. These are the goals that the NDIS will ask about at your 12-month review meeting. You will have regular reviews with the NDIS, most reviews are at 12 or 24 months (1 or 2 years).
01 Aug 2017... This subtitled video provides information on the range of mental health support services available in Victoria 24 hours a day, seven days a week. It outlines how these services can provide treatment, information, tools and advice on how to deal with a range of mental health issues.
Learn about how palliative care services in Victoria aim to improve the quality of life for people living with serious, ongoing or potentially terminal illnesses.
01 May 2021... Brochure about using a physiotherapist with the NDIS. Includes information on what Physiotherapists can (and can't) do for you, how your physiotherapist can help with NDIS planning and review meetings and your rights and entitlements.
If you are dissatisfied with any service provided, contracted, funded or regulated by the Department of Health you can make a complaint. This fact sheet explains the process you can follow on making the complaint.
01 Aug 2019... The Australian Government has introduced reforms that will simplify private health insurance and help people choose the coverage that best suits their needs. This fact sheet lists the significant changes that will start to roll out in April 2019.
01 Apr 2021... This booklet is about how the National Disability Insurance Scheme helps children under 7 years old. The booklet is written for parents and carers of children with disability and developmental delay.
Covers the role of the family doctor including considerations for choosing a GP, what your GP can do for you and general costs for a consultation.
01 Jun 2022... This resource was designed to help migrants living in Victoria to navigate and understand the Australian medical system. It briefly explains Medicare and Centrelink cards and the entitlements they offer, how to book a doctor appointment, what bulk billing means, the difference between a GP and a specialist doctor, what a pharmacy is and explains when you need a prescription to buy medicine.
01 Jan 2017... There is a range of healthcare professionals who help manage arthritis, and this sheet outlines what each member of the healthcare team does and how to find them. It also includes tips on being prepared for and getting the most from a visit to a health professional.
This brochure outlines some of the benefits and services available for those enrolled in Medicare. Medicare helps Australians, and other eligible people, with the cost of some medical, medicine, and optical and hospital care.
16 May 2022... A bilingual factsheet that explains how Medicare works, how to enrol and using a Medicare card. Medicare helps cover the cost of a range of medical services.
01 Oct 2022... Every day thousands of people receive health care. Sometimes things go wrong which cause unintentional harm to you or someone you care for. In health care, this is known as an incident. Your healthcare provider (such as a doctor or nurse) should talk with you about it as soon as possible. Open disclosure is the discussion with you, your healthcare provider and the people you may choose to support you (such as your family, carer or friend) about an incident that caused harm whilst receiving health care.
01 Jan 2020... This resource has been developed to provide healthcare information for people with cognitive impairment, their carers and family members.
30 Aug 2019... This resource provides information on the Australian health care system for newly arrived community members. Information is provided on how to access routine and emergency care, the role of health care interpreters and services for children and families.
01 May 2021... Brochure about NDIS support workers, Support workers help you with everyday tasks and activities.
01 Apr 2015... This chapter titled 'A healthy start to life' is one of 6 chapters developed with and for the Afghan community. The 6 chapters aim to: improve the health literacy of viewers, improve appropriate utilisation of health services and improve health. This particular chapter provides insight into the role the family, as well as maternal and child health services in raising healthy children.
01 Aug 2019... The Australian Charter of Healthcare Rights describes what consumers, or someone they care for, can expect when receiving health care.
This translated video describes the critical role of carers in Victoria's health system. The video outlines that there are financial and support services available to carers, encourages the understanding of changes involved in caring and how to plan for those changes, and provides practical advice about how to manage appointments and medication as well as challenging behaviours and communication.
01 Mar 2018... healthdirect provides free, trusted health information and advice, 24 hours a day, 7 days a week.
01 Apr 2021... This booklet is about how to get a National Disability Insurance Scheme plan or NDIS plan for your child. The booklet is written for parents and carers of children with disability and developmental delay.
01 Aug 2017... Doctors and other health professionals are often our first point of contact with the healthcare system. Identifying the different professional roles in healthcare, learning the language of healthcare and finding new ways to approach consultations are some of the key features of these pages. You will find information for yourself as well as information to help you help someone else you are caring for.
End of life and palliative care helps improve your quality of life if you have a life-limiting illness and provides support to your family and carers. End of life and palliative care services include help with daily tasks and access to a range of emotional, spiritual and mental health care options to suit your needs. Services also provide information and advice about death and dying, advance care planning, financial planning and many other issues that can arise at the end of life. You can have end of life and palliative care services delivered in your home, at an inpatient palliative care unit, or in a local hospital.
Victorian Patient Transport Assistance Scheme (VPTAS) feedback - complaints, compliments and reviews policy
01 Dec 2015... The Department of Health Victoria is committed to maintaining a high standard and continuously improving the VPTAS processes, including providing a respectful and responsive complaints and review handling system for patients, consumers, carers, health professionals and the VPTAS Office staff. The department wants to know how we can best manage the VPTAS to help rural Victorians to access the specialist medical services they need. Listening to you and learning about any concerns you may have about the VPTAS will help to improve the process for all Victorians who need to use the scheme. You can either request a review or provide feedback by making a complaint or complimenting the VPTAS.
01 Feb 2022... For many people, access to medicines, first aid equipment and non-emergency health advice or treatment is required in the after-hours period when local doctors or other medical services may not be available. To provide increased access to pharmacy services the Victorian Government has recently introduced 24-hour Supercare Pharmacies.Supercare Pharmacies are open 24 hours a day, seven days a week, with a private consulting room and free registered nursing service on site from 6 pm to 10 pm, everyday.
01 Apr 2020... An Easy English resource produced by Enliven explains Telehealth to the community. Telehealth is a way you can have an appointment with your clinician from your home. A 'clinician' is a doctor, nurse, counsellor, or other person helping you to look after your health. You have your appointment over the phone or by video. You can speak to your clinician. You can see them on a screen if you are using video
01 Aug 2017... Victoria's health system offers a vast range of services and support to Victorians across the state. Whether you are seeing a doctor, going to hospital for surgery or in need of emergency or crisis support, these pages outline the services that are available to you. They will also highlight the benefits of planning ahead and show you new ways to coordinate your healthcare.
01 Apr 2021... This book is about people who can help with the National Disability Insurance Scheme. The NDIS is government help for people with disability. The booklet is written for parents and carers of children with disability and developmental delay.
01 Nov 2022... There are many types of healthcare services and information available in Australia. It is important to find the right care at the right time.
01 Aug 2022... The fact sheet provides information about health assessment on arrival in Australia for Ukrainian arrivals (786 visa holders).
01 Oct 2022... This factsheet explains how people who have recently arrived from the Ukraine on temporary visas can access Queensland Health public hospital and healthcare services for free.
Learn about the health and lifestyle issues that we face as we grow older. As we start to rely more on other people, what responsibilities do we take on? Find out more about the kinds of services and support that are in place for older people and their carers.
A treatment order is a legal document that allows a hospital or mental health clinic to give you treatment for a mental illness. While you are on an order, you lose some of your rights and freedoms. You may have to stay in hospital. You can be given treatment even if you do not agree to it.
01 Dec 2012... The code of conduct for unregistered health practitioners sets out what you can expect from your provider.
Telehealth is when you use a phone or video call to talk to your health care worker, like a doctor or nurse. It means you can have a health appointment from anywhere you are, even from home. This is a quick guide to help you.
This video outlines what new arrivals from Syria and Iraq can expect when they attend their initial Refugee Health Assessments with their GP and/or Nurse. It outlines the importance of why patients need a health check, what the check involves, why vaccinations are important, what to bring to the appointments, confidentiality and interpreters.
01 Nov 2019... Covers the role of the family doctor including considerations for choosing a GP, what your GP can do for you and general costs for a consultation.
07 Mar 2022... Learn how to update your bank account details using your Medicare online account.
01 Dec 2015... Victorian Patient Transport Assistance Scheme Guidelines (2015) - the VPTAS subsidises the travel and accommodation costs incurred by rural Victorians who have no option but to travel more than 100km one way or an average of 500 km a week for one or more weeks to receive approved medical specialist services.
01 Nov 2019... Feeling unwell and not sure what to do? This video is a guide to the most appropriate healthcare action. It covers the types of healthcare services available in Australia including GPs, the healthdirect helpline, pharmacists and explains when a visit to the emergency department is necessary.
This chapter titled 'When you need to see a doctor' is one of 4 chapters developed with and for the Afghan community. The 4 chapters aim to: improve the health literacy of viewers, improve appropriate utilisation of health services and in effect improve health. This particular chapter provides insight into the role of a GP and community pharmacy.
Easy English book about your rights in healthcare.
All NSW mental health services have a responsibility to ensure that the people who use their service receive adequate physical health care. This brochure provides a broad outline of these responsibilities and how they will be met.
01 May 2021... Factsheet on Support Coordinators and how they help NDIS clients. It explains what support coordinators are and what they do.
01 May 2021... Brochure about using a psychologist through the NDIS. Psychologists help you to learn about yourself. They can help you learn skills to manage your thoughts and emotions. The brochure includes information about mental health, what psychologists can (and can't) do for you, your rights and entitlements and steps for using a psychologist.
Agreements with 11 countries that covers the cost of medically necessary care when Australians visit certain countries and visitors from these countries visit Australia.
01 Oct 2021... Information for consumers. Good health information can help you make informed decisions. There are things you can do to find good health information online and judge whether it is right for you.
01 Nov 2022... The fact sheet provides information about health assessment on arrival in Australia for humanitarian arrivals: Why have health checks after you arrive in Australia? Why is vaccination important? What should you bring with you? What happens after the health check? Confidentiality, and interpreters.
Learn how to request a replacement or duplicate Medicare card using your Medicare online account.
Learn how to use your Medicare online account to view, print and download an immunisation history statement for yourself or your child under 14 years of age.
01 Mar 2018... Local pharmacists do a lot more than fill your script - they are qualified medicine experts who provide advice and counselling on medicines and general healthcare to millions of Australians every year.
01 Nov 2017... This glossary is designed to help you understand the technical terms related to seeing a doctor in Victoria. In particular, it explains the terms specialists or health professionals use. It may also help the work of interpreters in this area.
01 Aug 2017... Your healthcare requirements are uniquely yours. You have an opportunity to plan and coordinate your healthcare within a wide range of services and support available to people in Victoria. These pages will provide information about making decisions and coordinating payment for your healthcare as well as your rights and responsibilities and the best ways to communicate about health.
Whether you claim your benefit at your doctor, online or in person, your Medicare benefit is paid electronically into your nominated bank account. Your payment is usually available the next working day. This factsheet outlines what you need to do.
01 Aug 2017... This translated video provides information on involving health services early and fully understanding your childbirth options to give a great start to a rewarding birth experience. The video outlines the who's who during pregnancy, birth and newborn care, and helps to understand which records and paperwork are required as well as payment options for having a baby and newborn care in Victoria.
01 Jun 2019... If you or someone you know is affected by alcohol or drugs there are services available to help. Information about identifying drug and alcohol problems, understanding treatment options and learning about the challenges involved in living with an ongoing drug condition are all explored here.
This video talks about the Medicare Card and the Health Care Card and the types of concessions you can get. It is important to tell the department when your circumstances change.
01 May 2021... Brochure on using an Occupational Therapist through the NDIS. Occupational Therapists help you to learn new ways of doing things
You have the right to access safe, quality healthcare and to be treated with respect. Raising your concerns when this doesn't happen protects your rights and can improve the health system for all Victorians. How can I launch a complaint with the Health Complaints Commissioner?
You can do a range of Medicare services without having to call or visit us. You can use your Medicare online account through myGov or the Express Plus Medicare mobile app.
01 May 2017... This leaflets provides an overview of health services available in Australia with a focus on people living with HIV/AIDS.
Learn how to update your personal information using your Medicare online account
01 Mar 2018... Feeling unwell and not sure what to do? This video is a guide to the most appropriate healthcare action. It covers the types of healthcare services available in Australia including GPs, the healthdirect helpline, pharmacists and explains when a visit to the emergency department is necessary.
Who will help make medical decisions for you? Advance care planning - planning ahead for future healthcare
Advance care planning is about planning ahead for your future healthcare, in case you are ever too sick to speak for yourself.
01 Oct 2021... This language set contains translations of a short fact sheet about open disclosure and healthcare rights.
01 Oct 2021... Information for consumers. Good health information can help you make informed decisions. Relying on incorrect information can put you at risk and be harmful to your health.
01 Aug 2017... Emergencies can be medical or family violence emergencies, natural disasters (such as floods, bushfires or heatwaves), communicable diseases (such as pandemic influenza) or a chemical, biological and radioactive emergency. Learn about different types of emergencies and the support services that exist to help you if you are in an emergency situation in Victoria. In an emergency, call triple zero (000).
If you are concerned about a health service provided to you, talk to your provider as soon as possible. Often this is the fastest and most effective way of resolving your concerns.
This translated, subtitled video outlines the family support services available to help parents raise their children. It emphasises the creation of a safe and nurturing environment for children as a priority and provides information on the kinds of supports that are available to children, their parents and carers in Victoria.
01 Apr 2021... This book is about goals for your child and the National Disability Insurance Scheme. Goals are things you want your child to achieve with support.
01 Nov 2019... This video covers the most common questions about Medicare and how to pay for your healthcare, including dental health, ambulance service, medication, and medical tests.
This fact sheet explains what informed consent is, what questions you might want to ask and why you need to sign a consent form.
This fact sheet explains what informed consent is, what questions you might want to ask and why you need to sign a consent form.
When you are feeling sad or worried - understanding health and health services: an Afghan community video
This chapter titled 'When you are feeling sad or worried' is one of 4 chapters developed with and for the Afghan community. The 4 chapters aim to: improve the health literacy of viewers, improve appropriate utilisation of health services and in effect improve health. This particular chapter provides information about mental health and wellbeing and accessing mental health services
01 Oct 2022... A reference guide for consumers to understand your healthcare rights. Based on the Australian Charter of Healthcare Rights. This flyer can be printed and folded down into a brochure.
01 Jan 2023... In Australia, most people go to a family doctor (also known as General Practitioner or ‘GP’) when they have a health problem or need a health check-up. Your GP will do the initial checks and decide if you need to see a specialist. The GP will write a letter to refer you to a specialist doctor.
01 Feb 2023... The Victoria Government funded PHNs to establish new GP-led Priority Primary Care Centres (PPCCs) to improve access to primary care, particularly in the after-hours period, and ease pressure on emergency departments. The clinics are supporting nearby hospital emergency departments by providing GP-led care for urgent but non-life-threatening conditions such as mild infections, fractures and burns. They also offer pathology and imaging services onsite or nearby. Care is available to anyone with or without a Medicare card, at no cost to the patient. (Costs may be required for imaging, pathology and other services.)
01 Apr 2021... What are my rights? Under Victorian law, you have the right to know what health information is held about you, how and why it was collected and what it's being used for. You can ask to see your health information and change it if it's incorrect. You can also ask to have your health information sent to another health service provider. If these requests are refused, you deserve a written explanation.
01 Apr 2019... If you can't make a medical treatment decision because you are very sick the law says who can make this decision for you. If you want to choose who can make medical treatment decisions for you fill in the 'appointment of medical treatment decision maker' form.
Hamza is a 45-year-old husband and father. Hamza visits a General Practitioner (GP) often to check on his health and what he can do to help himself and his family be healthy. He learned that health is about how you feel in your body, mind and heart. He also learns that a GP is a doctor who can help look after all health concerns.
Victoria has a wide range of health care professionals to meet all your health needs. From your local GP to specialists and allied services covering both complimentary medicine and conventional treatments, there is a diverse range of expert to help you.
Any resource that has been reviewed in the past 3 years and complies with the Health Translations Editorial Guidelines will have a tick.