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A complaint form for complaints about health services provided in NSW. The Commission deals with complaints about health services affecting the clinical management or care of a patient, the professional conduct of a health practitioner, and risks to the health or safety of the public.

This Mental Health Act form outlines your rights and what may happen to you after you are brought to a mental health facility against your will.

01 Sep 2023... Voluntary treatment is when you choose to receive treatment from a mental health service. You don’t have to have treatment if you don’t want it. Treatment can be medication such as tablets or injections. This can be in a hospital or in the community. You are free to leave the hospital or stop seeing staff in the community whenever you want. Statements of rights are documents that set out a person’s rights and the processes that apply, while a person is receiving a mental health and wellbeing service under the Act. Statements of rights are approved by the Chief Officer for Mental Health and Wellbeing.

01 Sep 2023... A compulsory treatment order means you will be given treatment even if you don’t want it. Treatment can be medication such as tablets or injections. Statements of rights are documents that set out a person’s rights and the processes that apply while a person is receiving a mental health and wellbeing service under the Act. Statements of rights are approved by the Chief Officer for Mental Health and Wellbeing

01 Sep 2023... An order means a psychiatrist can assess you to decide if they think you need compulsory treatment, even if you don’t want this to happen. It is issued by the court hearing your criminal charges. Statements of rights are documents that set out a person’s rights, and the processes that apply, while a person is receiving a mental health and wellbeing service under the Act. Statements of rights are approved by the Chief Officer for Mental Health and Wellbeing.

01 Sep 2023... If you are a forensic patient, you can be given mental health treatment, even if you don't want it. Treatment can be medication such as tablets or injections. Statements of rights are documents that set out a person’s rights and the processes that apply while a person is receiving a mental health and wellbeing service under the Act. Statements of rights are approved by the Chief Officer for Mental Health and Wellbeing.

Conciliation means that a resolution officer, after obtaining consent from the parties, will refer the complaint to an independent conciliator who will hold a formal face-to-face meeting.

01 Jan 2013... The pamphlet targets carers of health patients, clients to explain when health staff can share patient information and what the patient and their carer can do to help health staff share patient information.

01 Dec 2015... The Department of Health Victoria is committed to maintaining a high standard and continuously improving the VPTAS processes, including providing a respectful and responsive complaints and review handling system for patients, consumers, carers, health professionals and the VPTAS Office staff. The department wants to know how we can best manage the VPTAS to help rural Victorians to access the specialist medical services they need. Listening to you and learning about any concerns you may have about the VPTAS will help to improve the process for all Victorians who need to use the scheme. You can either request a review or provide feedback by making a complaint or complimenting the VPTAS.

15 Jun 2023... This fact sheet tells you about your right to good health care, finding a good doctor and how to make a complaint.

01 Sep 2023... A court secure treatment order can only be made after you are found guilty or plead guilty to an offence. An order means you will be given treatment even if you don’t want it. Treatment can be medication such as tablets or injections. Statements of rights are documents that set out a person’s rights and the processes that apply while a person is receiving a mental health and wellbeing service under the Act. Statements of rights are approved by the Chief Officer for Mental Health and Wellbeing.

01 Dec 2012... A poster explaining the code of conduct for registered and unregistered health practitioners.

Health information is often particularly sensitive, therefore consumers need to be confident that their information will be handled appropriately and confidentially. This makes it critical that at the time of collecting information, the consumer is provided with information about their privacy. The consumer privacy information brochure 'Your Information, It's Private' has been developed to assist in this process.

You have the right to access safe, quality healthcare and to be treated with respect. Raising your concerns when this doesn't happen protects your rights and can improve the health system for all Victorians. How can I launch a complaint with the Health Complaints Commissioner?

All NSW mental health services have a responsibility to ensure that the people who use their service receive adequate physical health care. This brochure provides a broad outline of these responsibilities and how they will be met.

This statement outlines your rights and what may happen to you after you become a patient in a mental health facility.

01 Aug 2013... The talking with your doctor brochure uses reader friendly language designed to inform and empower your patient/consumer.

01 Sep 2011... Frequently asked questions about specialist clinics in public hospitals.

01 Dec 2015... Victorian Patient Transport Assistance Scheme Guidelines (2015) - the VPTAS subsidises the travel and accommodation costs incurred by rural Victorians who have no option but to travel more than 100km one way or an average of 500 km a week for one or more weeks to receive approved medical specialist services.

01 Sep 2023... An Assessment order means a psychiatrist can assess you to decide if they think you need compulsory treatment even if you don’t want this to happen. An assessment can include the psychiatrist asking you questions. Statements of rights are documents that set out a person’s rights, and the processes that apply while a person is receiving a mental health and wellbeing service under the Act. Statements of rights are approved by the Chief Officer for Mental Health and Wellbeing.

01 Sep 2023... Electroconvulsive treatment (ECT) is a medical procedure to induce a seizure within the brain. It is used to treat mental illness and is performed under general anaesthetic. A course of ECT is up to a maximum of 12 treatments. These treatments are performed over a period of time which is not more than six months. ECT is usually given three times a week for three to four weeks, but this varies from person to person. ECT can be given with or without your consent. This depends on whether you have been assessed to have the capacity to give informed consent. Statements of rights are documents that set out a person’s rights and the processes that apply while a person is receiving a mental health and wellbeing service under the Act. Statements of rights are approved by the Chief Officer for Mental Health and Wellbeing

12 Apr 2023... On 1 December 2022, the Serious Incident Response Scheme (SIRS) was extended from residential aged care to include home care and flexible aged care delivered in a home or community setting. This fact sheet for home services care recipients explains what the SIRS is, what is expected of providers, what a SIRS reportable incident is and how to seek help if needed.

You have the right to access safe, quality healthcare and to be treated with respect. Raising your concerns when this doesn't happen protects your rights and can improve the health system for all Victorians. How can I launch a complaint with the Health Complaints Commissioner?

01 Aug 2017... This booklet is designed to help consumers, their families, carers and other support people get the most out of their health care. You can use the information in the booklet when you talk to your doctor and other healthcare providers, including nurses, pharmacists, specialists, allied health and mental health workers.

01 Dec 2018... This information is for families whose baby has died at the Royal Women's Hospital. While some of the information will be relevant to families elsewhere, not all hospitals follow the same procedures.

Consent form to be signed by patient for bulk billing.

If you are concerned about a health service provided to you, talk to your provider as soon as possible. Often this is the fastest and most effective way of resolving your concerns.

01 Apr 2021... What are my rights? Under Victorian law, you have the right to know what health information is held about you, how and why it was collected and what it's being used for. You can ask to see your health information and change it if it's incorrect. You can also ask to have your health information sent to another health service provider. If these requests are refused, you deserve a written explanation.

01 Sep 2023... A secure treatment order allows you to be taken from prison to hospital and be given compulsory treatment. An order means you will be given treatment even if you don’t want it. Treatment can be medication such as tablets or injections. Statements of rights are documents that set out a person’s rights and the processes that apply while a person is receiving a mental health and wellbeing service under the Act. Statements of rights are approved by the Chief Officer for Mental Health and Wellbeing.