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A complaint form for complaints about health services provided in NSW. The Commission deals with complaints about health services affecting the clinical management or care of a patient, the professional conduct of a health practitioner, and risks to the health or safety of the public.

This Mental Health Act form outlines your rights and what may happen to you after you are brought to a mental health facility against your will.

01 Dec 2018... You must be given treatment for mental illness if a temporary treatment order has been made for you. A psychiatrist must talk to you about what mental health treatment you would like. You can make decisions about your mental health treatment. You may have to stay in hospital for the mental health treatment even if you don't want to.Please note the English and translated versions of the statement differ in their format and content. The statements of rights will be reviewed following the final recommendations of the Royal Commission into Victoria's mental health services.

A Treatment Order is made by the Mental Health Tribunal. A Treatment Order allows a psychiatrist to give you compulsory treatment for mental illness. 'Compulsory treatment' means that a psychiatrist can give you treatment for mental illness even if you do not want it. A psychiatrist is a doctor who knows a lot about helping people with mental illness.Please note the English and translated versions of the statement differ in their format and content. The statements of rights will be reviewed following the final recommendations of the Royal Commission into Victoria's mental health services.

01 Jun 2014... A forensic patient is someone who is detained in hospital and has had some involvement with the courts or prison system. You must be given treatment for mental illness if you are a forensic patient. You can make decisions about your mental health treatment. A psychiatrist must talk to you about what mental health treatment you would like.Please note the English and translated versions of the statement differ in their format and content. The statements of rights will be reviewed following the final recommendations of the Royal Commission into Victoria's mental health services.

Conciliation means that a resolution officer, after obtaining consent from the parties, will refer the complaint to an independent conciliator who will hold a formal face-to-face meeting.

01 Dec 2015... The Department of Health Victoria is committed to maintaining a high standard and continuously improving the VPTAS processes, including providing a respectful and responsive complaints and review handling system for patients, consumers, carers, health professionals and the VPTAS Office staff. The department wants to know how we can best manage the VPTAS to help rural Victorians to access the specialist medical services they need. Listening to you and learning about any concerns you may have about the VPTAS will help to improve the process for all Victorians who need to use the scheme. You can either request a review or provide feedback by making a complaint or complimenting the VPTAS.

01 Feb 2015... The Home and Community Care (HACC) Program provides a range of basic support services to frail older people and people with disabilities who are experiencing difficulties in managing daily tasks but who wish to continue living at home. The Program also supports their carers and families. The documents informs about the rights and responsibilities of HACC services users.

01 Jan 2013... The pamphlet targets carers of health patients, clients to explain when health staff can share patient information and what the patient and their carer can do to help health staff share patient information.

Health information is often particularly sensitive, therefore consumers need to be confident that their information will be handled appropriately and confidentially. This makes it critical that at the time of collecting information, the consumer is provided with information about their privacy. The consumer privacy information brochure 'Your Information, It's Private' has been developed to assist in this process.

01 Dec 2015... Victorian Patient Transport Assistance Scheme Guidelines (2015) - the VPTAS subsidises the travel and accommodation costs incurred by rural Victorians who have no option but to travel more than 100km one way or an average of 500 km a week for one or more weeks to receive approved medical specialist services.

01 Oct 2016... An Assessment Order allows a psychiatrist to examine you to decide if you have a mental illness. This statement is about the legal rights and entitlements of persons on Assessment Orders.Please note the English and translated versions of the statement differ in their format and content. The statements of rights will be reviewed following the final recommendations of the Royal Commission into Victoria's mental health services.

A secure treatment order has been made for you because you were in prison or other place of confinement and you need immediate treatment for serious mental illness to stop your illness getting worse or to stop you from being seriously hurt or seriously hurting someone else.A secure treatment order allows you to be taken from prison or other place of confinement to a hospital so you can be given compulsory treatment for mental illness. 'Compulsory treatment' means that a psychiatrist can give you treatment for mental illness even if you don't want it. While you are in hospital you are a security patient.This booklet provides information about Secure Treatment Orders and your legal rights and entitlements under the Mental Health Act 2014.Please note the English and translated versions of the statement differ in their format and content. The statements of rights will be reviewed following the final recommendations of the Royal Commission into Victoria's mental health services.

You have the right to access safe, quality healthcare and to be treated with respect. Raising your concerns when this doesn't happen protects your rights and can improve the health system for all Victorians. How can I launch a complaint with the Health Complaints Commissioner?

These translated resources provide information on the Mental Health Complaints Commissioner, an independant, specialist complaints organisation created by the Mental Health Act 2014. The information sheet outlines who the organisation is, how to make complaints, what happens when a complaint is made and the lawful right to speak up or complain about a public mental health service.

This statement outlines your rights and what may happen to you after you become a patient in a mental health facility.

All NSW mental health services have a responsibility to ensure that the people who use their service receive adequate physical health care. This brochure provides a broad outline of these responsibilities and how they will be met.

01 Aug 2013... The talking with your doctor brochure uses reader friendly language designed to inform and empower your patient/consumer.

01 Sep 2011... Frequently asked questions about specialist clinics in public hospitals.

01 Dec 2018... This information is for families whose baby has died at the Royal Women's Hospital. While some of the information will be relevant to families elsewhere, not all hospitals follow the same procedures.

You have the right to access safe, quality healthcare and to be treated with respect. Raising your concerns when this doesn't happen protects your rights and can improve the health system for all Victorians. How can I launch a complaint with the Health Complaints Commissioner?

01 Aug 2017... This booklet is designed to help consumers, their families, carers and other support people get the most out of their health care. You can use the information in the booklet when you talk to your doctor and other healthcare providers, including nurses, pharmacists, specialists, allied health and mental health workers.

If you are concerned about a health service provided to you, talk to your provider as soon as possible. Often this is the fastest and most effective way of resolving your concerns.

Health information is often particularly sensitive, therefore consumers need to be confident that their information will be handled appropriately and confidentially. This makes it critical that at the time of collecting information, the consumer is provided with information about their privacy. The consumer privacy information brochure 'Your Information, It's Private' has been developed to assist in this process.

Consent form to be signed by patient for bulk billing.

01 Apr 2021... What are my rights? Under Victorian law, you have the right to know what health information is held about you, how and why it was collected and what it's being used for. You can ask to see your health information and change it if it's incorrect. You can also ask to have your health information sent to another health service provider. If these requests are refused, you deserve a written explanation.