Victorian Patient Transport Assistance Scheme (VPTAS) feedback - complaints, compliments and reviews policyThis document is available in English as well as in languages other than English. Links to the English and multilingual resources can be accessed further below. To download information click on the selected language. This will take you directly to the resource. The information in brackets gives the format and file size if known. Note that some PDFs can be quite large and may take several minutes to download.
Title: Victorian Patient Transport Assistance Scheme (VPTAS) feedback - complaints, compliments and reviews policy (Links to English resource)
Summary: The Department of Health & Human Services is committed to maintaining a high standard and continuously improving the VPTAS processes including providing a respectful and responsive complaints and review handling system for patients, consumers, carers, health professionals and the VPTAS Office staff. The department wants to know how we can best manage the VPTAS to help rural Victorians to access the specialist medical services they need. By listening to you and learning about any concerns you may have about the VPTAS, this will help us to improve the process for all Victorians who need to use the scheme. You can either request a review or provide feedback by making a complaint or giving a compliment about the VPTAS.
Organisation: Victorian Department of Health & Human Services
Publishing date: December 2015
Last reviewed: October 2020
English resource: Report broken link
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