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Australian Financial Complaints Authority

This document is available in English as well as in languages other than English. Links to the English and multilingual resources can be accessed further below. To download information click on the selected language. This will take you directly to the resource. Note that some PDFs can be quite large and may take several minutes to download.

Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) independently assists consumers and small businesses to make and resolve complaints about financial firms. This website provides some key information you need to know before you make a complaint to AFCA.
Target audience:
General
Last reviewed:
November 2021
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