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Consumer guide – registered migration agents
This consumer guide developed by the Australian Department of Home Affairs tells you what a registered migration agent does. It also outlines the rules they must follow when they are helping you.
It includes standards and rules a registered migration agent must follow, such as:
- how they give you immigration assistance
- the services they provide
- the fees they charge
The guide also tells you how you can complain if you are not happy with a registered migration agent.
- Organisation:
- Australian Department of Home Affairs
- Topic:
- Migrants and refugees, Legal issues
- Target audience:
- General, New arrivals
- Service area:
- National
- Published:
- July 2021
- Last reviewed:
- April 2025
Multilingual resources
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