Health Translations

Victorian Patient Transport Assistance Scheme (VPTAS) feedback - complaints, compliments and reviews policy

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Victorian Patient Transport Assistance Scheme (VPTAS) feedback - complaints, compliments and reviews policy

The Department of Health Victoria is committed to maintaining a high standard and continuously improving the VPTAS processes, including providing a respectful and responsive complaints and review handling system for patients, consumers, carers, health professionals and the VPTAS Office staff. The department wants to know how we can best manage the VPTAS to help rural Victorians to access the specialist medical services they need. Listening to you and learning about any concerns you may have about the VPTAS will help to improve the process for all Victorians who need to use the scheme. You can either request a review or provide feedback by making a complaint or complimenting the VPTAS.
Target audience:
General
Published:
December 2015
Last reviewed:
November 2023
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