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You can ask for what you need from aged care services (video)
This short video encourages older people from culturally & linguistically diverse backgrounds to ask for what they need from Aged Care Services. The aim of the film is to raise awareness among consumers from culturally diverse backgrounds about their right to give feedback to an aged care service. It also aims to raise awareness of the importance of culturally appropriate feedback by promoting discussion amongst the aged care sector around some of the barriers facing aged care providers in reaching out and seeking valuable feedback from older people from diverse backgrounds. The questions are set upon three key themes: 1. Making a complaint to an aged care service 2. Giving a compliment to an aged care service 3. Giving feedback to an aged care service 4. The right to give feedback
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