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Information on how to book an interpreter at Peter Mac.
This website explains how to use TIS National Services. It includes information on document translations, how to register a personal account with TIS National and answers frequently asked questions for non-English speakers.
01 Dec 2018... Information for people receiving aged care on how to call an interpreter to provide information during upcoming visits and audits from the Aged Care Quality and Safety Commission.
The Victorian Government has developed wallet-sized cards for people who require assistance with requesting interpreter services. The cards also help service providers to identify which language is required. The cards feature the National Interpreter Symbol.
01 Nov 2016... Use the 'interpreter required' card to book a professional interpreter in the hospital.
Tell clients to call an interpreter if they need information in their own language.
01 Jan 2019... Care recipients and representatives are actively encouraged to contribute to decisions made by residential aged care homes and home care services about the care and services they receive. This ensures a strong continuous improvement approach for providers, as well as a focus on the needs and preferences of care recipients. Use our templates of letters and posters for residential aged care homes available in 20 community languages to inform care recipients and representatives about quality assessors from the Aged Care Quality and Safety Commission.
Any resource that has been reviewed in the past 3 years and complies with the Health Translations Editorial Guidelines will have a tick.