This document is available in English as well as in languages other than English. Links to the English and multilingual resources can be accessed further below. To download information click on the selected language. This will take you directly to the resource. Note that some PDFs can be quite large and may take several minutes to download.
Helping you stay on track
Electricity and gas customers may need some extra help during COVID-19 and retailers are working to assist those who need additional support. Energy retailers can help customers stay on track, keep up with a payment plan, and provide advice if needing some extra help. These resources provide information on how energy retailers can help customers.
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