Advanced Search

01 Aug 2019... The Australian Government has introduced reforms that will simplify private health insurance and help people choose the coverage that best suits their needs. This fact sheet lists the significant changes that will start to roll out in April 2019.

My Health In Shepparton is a local guide for refugees and asylum seekers on accessing health care in Greater Shepparton. It aims to provide easy to understand information on the Australian health care system and local health services.

01 Jan 2014... This resource is intended to be a foldable wallet sized checklist of questions to consider asking health professionals in order to participate in your own health care. 

01 May 2021... Fact sheet on NDIS planning. Your NDIS plan is how much the NDIS will pay for your support workers, services, and other items you might need. It is essential that you receive the proper funding to purchase the services you need. Your NDIS plan will also include a copy of your NDIS goals. These are the goals that the NDIS will ask about at your 12-month review meeting. You will have regular reviews with the NDIS, most reviews are at 12 or 24 months (1 or 2 years).

31 Mar 2023... This brochure provides basic information on how to use medicines correctly. It also explains the difference between generic and branded, over-the-counter and prescription medicines and what a repeat is.

01 Aug 2020... Information on independent assessments for the NDIS. Assessments are how NDIS work out how your disability affects your life and what supports you need from the NDIS.

31 Mar 2023... This resource is designed for migrants living in Victoria and explains the options available for medical help after hours or on weekends. It also explains when to attend the emergency department and when to call an ambulance.

This chapter titled 'Getting medical help when the doctors clinic is closed' is one of 4 chapters developed with and for the Afghan community. The 4 chapters aim to: improve the health literacy of viewers, improve appropriate utilisation of health services and improve health. This particular chapter provides information on accessing after hours health care services, as well as community health services

01 Jun 2015... This chapter titled 'Getting ready for school' is one of 6 chapters developed with and for the Afghan community. The 6 chapters aim to: improve the health literacy of viewers, improve appropriate utilisation of health services and improve health. This particular chapter provides information on child health, development and child services. These include: maternal and child health services; general practice clinics; kindergartens, playgroups and mothers groups.

30 Dec 2020... A short overview of Australian health services and how to access them for new arrivals in Victoria.

27 Sep 2023... The Easy English booklet is about the NDIS and the people who can help you and your child. It is written for parents and carers of children with disabilities and developmental delays. Parents and carers will get the most benefit if they read these booklets with support workers or other helpers.

Covers the role of the family doctor including considerations for choosing a GP, what your GP can do for you and general costs for a consultation.

01 May 2020... People seeking asylum in Australia who are not eligible for a Medicare Card can access public hospitals in Queensland free of charge.

01 May 2021... Brochure about using a physiotherapist with the NDIS. Includes information on what Physiotherapists can (and can't) do for you, how your physiotherapist can help with NDIS planning and review meetings and your rights and entitlements.

01 May 2021... Brochure about NDIS support workers, Support workers help you with everyday tasks and activities.

01 Jan 2017... There is a range of healthcare professionals who help manage arthritis, and this sheet outlines what each member of the healthcare team does and how to find them. It also includes tips on being prepared for and getting the most from a visit to a health professional.

31 Mar 2023... This resource was designed to help migrants in Victoria navigate and understand the Australian medical system. It briefly explains Medicare and Centrelink cards and the entitlements they offer, how to book a doctor appointment, what bulk billing means, the difference between a GP and a specialist doctor, what a pharmacy is and explains when you need a prescription to buy medicine.

01 Jun 2024... A bilingual fact sheet that explains how Medicare works, how to enrol and how to use a Medicare card. Medicare helps cover the cost of a range of medical services. The English version is available at the end of each translated resource.

01 Oct 2022... Every day thousands of people receive health care. Sometimes things go wrong which cause unintentional harm to you or someone you care for. In health care, this is known as an incident. Your healthcare provider (such as a doctor or nurse) should talk with you about it as soon as possible. Open disclosure is the discussion with you, your healthcare provider and the people you may choose to support you (such as your family, carer or friend) about an incident that caused harm whilst receiving health care.

01 Jan 2020... This resource has been developed to provide healthcare information for people with cognitive impairment, their carers and family members. It describes what to expect when going to hospital, information about informed consent and what to do if something doesn't go to plan.

30 Aug 2019... This resource provides information on the Australian health care system for newly arrived community members. Information is provided on how to access routine and emergency care, the role of health care interpreters and services for children and families.

28 Feb 2024... To help culturally and linguistically diverse (CALD) communities overcome challenges and barriers to learning about, accessing, and using the National Disability Insurance Scheme (NDIS), the National Disability Insurance Agency (NDIA) developed a Cultural and Linguistic Diversity Strategy 2024-2028 (the Strategy) and Action Plan. The Strategy aims to: increase access to and participation in the NDIS for CALD communities increase the utilisation of NDIS plans for CALD participants improve the experience with the NDIS for CALD communities and participants. The CALD Strategy and Action Plan documents are available in 16 community languages, Auslan, and Easy Read, as well as PDF and Word formats.

01 Apr 2024... Information about finding an HIV doctor. You need an HIV doctor to help you manage and treat your HIV. Only specially trained doctors can do this. If the doctor who diagnosed you is unable to treat and manage HIV, you will be referred to a doctor with specialist HIV training. HIV doctors are trained in the management and treatment of HIV and are the only doctors who can prescribe HIV treatment.

28 Sep 2023... A MyMedicare poster to hang in your practice or community space.

09 Mar 2023... Victorian priority primary care centres (PPCCs) support local hospitals by providing care for people with conditions that require urgent attention but not an emergency response.

04 Oct 2024... You will need to see your HIV doctor regularly to monitor your health and prescribe HIV medication. This can be expensive if you can’t get Medicare. There are a few ways you can access treatment and care more cheaply. Medicare is Australia’s public health scheme. It provides most health services, including HIV services, and medicines for free or at low cost. Medicare covers Australian citizens and permanent residents living in Australia and some other visa holders.    

06 Jan 2025... This poster explains how your child could be eligible for the Child Dental Benefits Schedule.  

Centrelink/Services Australia has multilingual information on payments and services you can access if you live with disability. It includes resources for other help and support available in your community. Documents are bilingual. The English version is included in each translated resource. Please scroll down to access the English text.

08 Nov 2024... Bulk billing allows Medicare cardholders to access free health care, making it easier to get the care you need when you need it. This fact sheet includes a detailed definition of bulk billing, information on what services are commonly bulk billed, and how to find bulk billing providers near you.    

08 Nov 2024... Medicare is Australia’s health care system, giving all Australians access to a wide range of health services at low or no cost. This fact sheet explains more about Medicare benefits such as affordable health care, urgent care and mental health services. The information in this fact sheet includes what can be accessed under the system, who can access it, and how you can make the most of Medicare.

07 Oct 2021... This translated video explains the importance of participating in clinical trials. This information is developed by Breast Cancer Trials, a group of world-leading breast cancer doctors and researchers based in Australia and New Zealand committed to exploring and finding better treatments for people affected by breast cancer through clinical trials research. The English text is available in the videos with audio narrations in various languages. For more information, access the What are breast cancer clinical trials brochure . 

Centrelink/Services Australia has multilingual information on what healthcare they can help with. It includes information about Medicare, and payments and services for while you recover from injury or illness. Documents are bilingual. The English version is included in each translated resource. Please scroll down to access the English text.

30 Oct 2023... A child representative is a person who does things and makes decisions about the NDIS on behalf of a child participant. The term "child" in this fact sheet refers to a person younger than 18. This fact sheet will explain: what a child representative is what a child representative does how you become a child representative when your role as a child representative ends.

30 Oct 2023... If you’re 18 or over, you have the right to make your own decisions about how you work with the NDIS. If it’s very difficult for you to make decisions, or you don’t want to make decisions, even with support, you can ask someone to make some or all of your decisions for you. We call this person a nominee. This fact sheet will explain: what a nominee is your nominee’s duties to you how you get a nominee cancelling or changing your nominee.

30 Nov 2024... The NDIS can support all people with disability, even if you aren’t an NDIS participant. If you’re between 9 and 64, NDIS can connect you to information and supports in your community, and also support you to apply for the NDIS. This is called this community connections. This fact sheet has more information on community connections, how to get these supports, and what types of community connections you can choose.

30 Oct 2024... The NDIS supports in your plan are described using support categories. Each support category in your plan includes a definition of the types of NDIS supports you can use this funding on. This fact sheet will explain: understanding support categories core supports capacity building supports capital supports recurring supports.  

01 Apr 2015... This chapter titled 'A healthy start to life' is one of 6 chapters developed with and for the Afghan community. The 6 chapters aim to: improve the health literacy of viewers, improve appropriate utilisation of health services and improve health. This particular chapter provides insight into the role the family, as well as maternal and child health services in raising healthy children.

01 Mar 2018... healthdirect provides free, trusted health information and advice, 24 hours a day, 7 days a week.

13 Dec 2022... This Easy English booklet is about how to get a National Disability Insurance Scheme plan or NDIS plan for your child. The booklet is written for parents and carers of children with disability and developmental delay. Parents and carers will get the most benefit if they read these booklets with support workers or other helpers.

01 Jun 2021... The Australian Charter of Healthcare Rights describes what consumers, or someone they care for, can expect when receiving health care.

20 Feb 2021... End of life and palliative care explained: End of life and palliative care helps improve the quality of life for someone who has a life-limiting illness by offering services, advice, information, referral and support. End of life and palliative care offers emotional and practical support to families, friends and carers. Palliative care is not just for people nearing the end of their lives. You can receive palliative care at the same time as other treatments for particular conditions. End of life and palliative care in Victoria is based on person-centred care, which means you and your family are treated in the way you want to be treated.  Palliative care can help you plan your care, including using an advanced care plan. Any person can make a referral for themselves or someone else to palliative care.    

27 Sep 2023... This Easy English book is about how the National Disability Insurance Scheme helps children under nine years old. It is written for parents and carers of children with disabilities and developmental delays. Parents and carers will get the most benefit if they read these booklets with support workers or other helpers.

01 Dec 2015... The Complaints, Compliments and Reviews Policy provides assistance and advice for VPTAS consumers wishing to register a complaint, compliment or seek a review of the outcome of their VPTAS claim form processing. The Victorian Patient Transport Assistance Scheme (VPTAS) provides financial assistance to eligible Victorians who must travel a long way for specialist medical treatment.  For more information, visit the Victorian Patient Transport Assistance Scheme (VPTAS) website . 

22 Aug 2022... This fact sheet tells you about how to care for your teeth and why it is important to see a dentist.

23 Sep 2023... AUSCO is offered to Refugee and Special Humanitarian Program entrants over the age of five years prior to their departure for Australia. AUSCO gives practical advice about the journey to Australia, including quarantine laws and information about what to expect post-arrival. These Australian Settlement Journey translated videos provide an overview of life in Australia and an introduction to the services available to refugees and humanitarian entrants in the initial settlement period.​

15 Apr 2020... This video is a way to learn more about what clinical trials are, and their role and value in Australia's healthcare system.

01 Nov 2022... There are many types of healthcare services and information available in Australia. It is important to find the right care at the right time.

01 Aug 2022... The fact sheet provides information about health assessment on arrival in Australia for Ukrainian arrivals (786 visa holders).

01 Oct 2022... This factsheet explains how people who have recently arrived from the Ukraine on temporary visas can access Queensland Health public hospital and healthcare services for free.

28 Sep 2023... This brochure includes information about MyMedicare for your patients.

08 Jan 2024... Watch this video to learn more about how Priority Primary Care Centres and the Victorian Virtual Emergency Department work. Most injuries and illnesses don’t require a trip to the hospital. However, sometimes you do need to see a doctor or a nurse quickly – and your usual general practitioner might not be available. In these cases, you might need what is known as “urgent care”.

30 May 2024... You can now receive certain healthcare treatments at a local pharmacy, without having to get a prescription first. These treatments include shingles, urinary tract infections, flare-ups of mild plaque psoriasis, resupply of an oral contraceptive pill, and travel vaccines. 

05 Mar 2025... A poster for community and healthcare settings for patients to find out more about the Pharmaceutical Benefits Scheme (PBS) patient co-payment freeze.

26 Feb 2025... This guide can help you to have a conversation with your doctor to see if 60-day prescriptions are right for you. This guide contains tips, key discussion topics, resources and next steps.

05 May 2025... This video explains that from 1 January 2025, there is a one-year freeze on the maximum patient cost of PBS medicines and a 5-year freeze for concession card holders. Find out more at health.gov.au/cheapermedicines.  

10 Jan 2025... This animated video provides more information about Medicare and how bulk billing works.  

30 Oct 2024... Medicare Mental Health Centres provide free, walk-in support for mental health and wellbeing, making it easier to access confidential support when you need it. This fact sheet has information on what a Medicare Mental Health Centre is, who can access it, what services are available, and what you can expect when you visit a centre.

26 May 2020... This animated video highlights the transformative impact of NDIS support for a father and son navigating mental health challenges. It illustrates how NDIS assistance helped Jorge build independence, pursue goals, and connect with his community, while easing Nick’s caregiving responsibilities. This story emphasises the importance of accessible support systems in improving the quality of life for carers and their loved ones. The video is available in English and Spanish, and the script is available in multiple translations.

13 Jun 2024... Hospital care at home is hospital-level care delivered in the comfort of your own home. Health professionals will visit you regularly – how often will depend on your care needs. For more than 25 years, hospital care at home has been helping people recover better in their own surroundings.  Learn more in this video and find out more about the hospital care at home initiative . An initiative of the West Metro Health Service Partnership.

30 Apr 2023... This translated brochure explains what clinical trials mean and defines the  types of clinical trials for the prevention and treatment of breast cancer. It also has information on: The Breast MRI Evaluation study Phases of a clinical trial Why one should participate in a clinical trial Testimonials from trial participants Safety of clinical trials How can one partake in a clinical trial How to get involved and useful websites

01 Apr 2022... There are now more ways to catch up with your regular GP or specialist, whether in person, on the phone, or online.  This guide has information about electronic prescription, when you should ask for one, and how to access medicines through electronic prescriptions.

25 Jun 2021... This translated brochure has information on Advance Care Planning and who can help make medical decisions for you if you are unable to. 

30 Jun 2024... The NDIS can support children younger than 9 and their families, even if your child isn’t an NDIS participant. If your child has a disability, or you have concerns about your child’s development, the NDIS can connect you to information and supports to build your skills and capacity. This is called early connections. This fact sheet has more information on early connections, how to get these supports, and what types of community connections you can choose, and how they work.

You have the right to access safe, quality healthcare and to be treated with respect. Raising your concerns when this doesn't happen protects your rights and can improve the health system for all Victorians. How can I launch a complaint with the Health Complaints Commissioner?

01 May 2017... This fact sheet explains the different roles of health care professionals in Hepatitis C treatment and whether having hepatitis C affects someone's immigration status

01 Dec 2021... Telehealth is when you use a phone or video call to talk to your health care worker, like a doctor or nurse. It means you can have a health appointment from anywhere you are, even from home. This is a quick guide to help you.

01 May 2021... Factsheet on Support Coordinators and how they help NDIS clients. It explains what support coordinators are and what they do.

01 Aug 2013... This brochure uses reader-friendly language designed to inform and empower your patient/consumer so that they can get the most out of your conversation with their doctor, nurse, or other health professional. ‘Talking with’ means you being open about providing information and speaking up when you don’t understand something or think it’s ‘not quite right’. A good conversation is a dialogue where your concerns, aspirations and values become part of the agreed plan.

14 Dec 2015... This video outlines what new arrivals from Syria and Iraq can expect when they attend their initial Refugee Health Assessments with their GP and/or Nurse. It outlines the importance of why patients need a health check, what the check involves, why vaccinations are important, what to bring to the appointments, confidentiality and interpreters.

01 Nov 2019... Covers the role of the family doctor including considerations for choosing a GP, what your GP can do for you and general costs for a consultation.

01 May 2021... Brochure about using a psychologist through the NDIS. Psychologists help you to learn about yourself. They can help you learn skills to manage your thoughts and emotions. The brochure includes information about mental health, what psychologists can (and can't) do for you, your rights and entitlements and steps for using a psychologist.

Agreements with 11 countries that covers the cost of medically necessary care when Australians visit certain countries and visitors from these countries visit Australia.

29 Jan 2015... This chapter titled 'When you need to see a doctor' is one of 4 chapters developed with and for the Afghan community. The 4 chapters aim to: improve the health literacy of viewers, improve appropriate utilisation of health services and in effect improve health. This particular chapter provides insight into the role of a GP and community pharmacy.

31 Dec 2020... Easy English book about your rights in healthcare.

01 Nov 2019... Feeling unwell and not sure what to do? This video is a guide to the most appropriate healthcare action. It covers the types of healthcare services available in Australia including GPs, the healthdirect helpline, pharmacists and explains when a visit to the emergency department is necessary.

01 Aug 2023... This video provides step-by-step instructions on creating a myGov account using an email address.

13 Jun 2023... The National Disability Advocacy Framework 2023-2025 is a shared commitment to disability advocacy between the Australian, state and territory governments to ensure there is access to advocacy services for all people with disability nation-wide. Advocacy provides people with disability support and capacity to make and participate in decisions that impact their lives to ensure their rights are promoted and protected. The Framework will allow governments to work towards the alignment of advocacy services and standards to improve outcomes and access for people with disability. The multilingual resource links provide access to the translated document in PDF and Word formats. Access to text-to-speech (TTS)/read-aloud feature is also available for most resources. The resource is also available in Easy read/Easy English and Auslan.

19 Jan 2024... IPC Health is one of the largest providers of community health services in Victoria. This brochure is about your rights and responsibilities when you use their services, your privacy and personal information, how to give feedback or make a complaint, and how to get someone to act for you and support you.

15 Apr 2021... This video from the University of Melbourne talks about why researchers run clinical trials, and why you might decide to take part.

13 Feb 2025... This animation provides information about the Child Dental Benefits Schedule (CDBS), including who is eligible, what dental services are covered and how to access benefits.

10 Jan 2025... This animation provides an overview of Medicare benefits such as affordable health care, urgent care, mental health services and dental services for eligible children.  

This translated resource hub from Reimagine is for people living with mental health conditions, including psychosocial disability, to help them navigate the NDIS (National Disability Insurance Scheme). It links to information and resources that explain: What psychosocial disability is How the NDIS works How to check if you’re eligible for the NDIS How to apply for NDIS support How to reimagine your life with support How to plan your NDIS journey The resource is designed to make it easier for individuals to understand and access the services they need.

05 Jun 2020... This animated video highlights the vital role carers play in supporting loved ones with mental health challenges. It shares the story of Sam, who balances work and caring for his mother, Mei-ling, as they navigate her mental health journey and access support through the NDIS. The video emphasises the importance of carers, the value of culturally appropriate information, and the positive impact of support services in improving both the carer’s and the cared-for person’s quality of life. Videos available in English and Mandarin. Transcripts are available in multiple translations.

01 Dec 2024... This resource was developed by Mater Refugee Health with reviews by multicultural communities and clinicians via the Refugee Health Network Queensland, in consultation with Queensland Health. It contains information on the Australian health care system in Queensland, including interpreters, hospitals, health cards, maternity care, doctors and medicare care, medicines, specialists, mental wellbeing, urgent care, health checks, emergencies and vaccinations. 

30 Jan 2024... This guide explains your health rights in Australia, no matter your visa status. It covers access to medical care, emergency treatment, Medicare eligibility, and free or low-cost health services. It also provides information on interpreters, mental health support, and how to make complaints.

15 Jan 2024... Learn the difference between routine, urgent and emergency care.

30 Oct 2023... Consent is a record of the permission you have given. If you’re 18 or older, you have the right to make decisions about your business with the NDIS. That’s why the NDIS needs a record of your consent before they share your information with anyone else or let someone else do things for you. This fact sheet will explain: what consent is  what you can give consent for how you can give consent how you can change or take away consent.

30 Nov 2024... This fact sheet explains: •    what the NDIS is •    how NDIS supports people with disability •    how to contact NDIS for support.

30 Oct 2024... If you have Agency-managed funding, you can tell NDIS about the providers you regularly work with. The NDIS records these providers in their system. This factsheet explains: what a my provider is  when you need to record a my provider  how the NDIS checks with you before they pay claim  how you can ask someone else to represent you.  

01 Jun 2019... If you or someone you know is affected by alcohol or drugs there are services available to help. Information about identifying drug and alcohol problems, understanding treatment options and learning about the challenges involved in living with an ongoing drug condition are all explored here. The English version is included in the translated documents.

01 Nov 2022... The fact sheet provides information about health assessment on arrival in Australia for humanitarian arrivals: Why have health checks after you arrive in Australia? Why is vaccination important? What should you bring with you? What happens after the health check? Confidentiality, and interpreters.

01 Mar 2018... Local pharmacists do a lot more than fill your script - they are qualified medicine experts who provide advice and counselling on medicines and general healthcare to millions of Australians every year.

01 Nov 2017... This glossary is designed to help you understand the technical terms related to seeing a doctor in Victoria. In particular, it explains the terms specialists or health professionals use. It may also help the work of interpreters in this area.

30 Apr 2021... You have the right to access safe, quality healthcare and to be treated with respect. Raising your concerns when this doesn't happen protects your rights and can improve the health system for all Victorians.  This brochure can assist you to launch a complaint with the Health Complaints Commissioner.

18 Jun 2023... This booklet provides essential information about the public health care system in NSW. Topics include: how to call an ambulance, what Medicare can be used for, how to get medications in Australia, and how to see a specialist. It also describes key health services in NSW and much more.

01 May 2021... Brochure on using an Occupational Therapist through the NDIS. Occupational Therapists help you to learn new ways of doing things

01 Mar 2018... Feeling unwell and not sure what to do? This video is a guide to the most appropriate healthcare action. It covers the types of healthcare services available in Australia including GPs, the healthdirect helpline, pharmacists and explains when a visit to the emergency department is necessary.

13 Jun 2019... This booklet is designed to help consumers, their families, carers and other support people get the most out of their health care. You can use the information in the booklet when you talk to your doctor and other healthcare providers, including nurses, pharmacists, specialists, allied health and mental health workers.

01 May 2017... This leaflets provides an overview of health services available in Australia with a focus on people living with HIV/AIDS.

07 Mar 2018... Advance care planning is about planning ahead for your future healthcare, in case you are ever too sick to speak for yourself.

01 Oct 2021... This language set contains translations of a short fact sheet about open disclosure and healthcare rights.

01 Oct 2021... Information for consumers. Good health information can help you make informed decisions. Relying on incorrect information can put you at risk and be harmful to your health.

26 Jul 2023... The Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS) provides financial assistance from the NSW Government towards travel and accommodation costs when patients need to travel long distances for specialised health treatment that is not available locally. These multilingual resources are in text and video formats. They include information about what financial support is available, bulk billing, what types of treatments can be claimed, travelling with an escort, and other resources.

09 Jun 2020... This poster is designed to help consumers, their families, carers and other support people get the most out of their health care. You can use the tips from the poster when you talk to your doctor and other healthcare providers, including nurses, pharmacists, specialists, allied health and mental health workers.

08 Nov 2024... The Child Dental Benefits Schedule (CDBS) covers part or all the cost of basic dental services for children who are eligible. This fact sheet has detailed information on eligibility, government payments, services covered, and how you can access CDBS.  

28 Feb 2020... This workbook is designed to support people living with mental health conditions with their NDIS application.  It can also be used by workers, supporters, family members and carers.  This translated workbook accompanies the information on Reimagine's website and resources for accessing the NDIS. 

08 May 2020... This video is about David’s experience with mental illness and the NDIS. It aims to raise awareness, reduce stigma, and highlight the importance of accessible mental health support. Transcripts and subtitles are available in English and Mandarin.

26 May 2020... This animated video highlights the challenges and triumphs of Jeena, a single mother caring for her daughter, Robina, who lives with severe depression and anxiety. It shows Jeena’s journey from feeling isolated and struggling to navigate support systems to finding hope and assistance through the NDIS and a Local Area Coordinator. The video underscores the importance of accessible information and community support in empowering carers and their families. The script for the video is available in multiple translations.

01 Nov 2024... The PBS Safety Net helps lower the cost of prescribed medicines. If you or your family spend a set amount in a calendar year (1 January – 31 December) you can get cheaper or free medicines for the rest of that year.

01 Sep 2024... In Victoria, you can access these healthcare services during the day and at night from Monday to Sunday, for when you need urgent healthcare now, but it’s not life-threatening:  Nurse -on-Call Virtual Emergency Care Urgent Care Clinics

13 Jun 2024... Hospital care at home is hospital-level care delivered in the comfort of your own home. Health professionals will visit you regularly – how often will depend on your care needs. For more than 25 years, hospital care at home has been helping people recover better in their own surroundings.  Learn more in this video and find out more about the hospital care at home initiative . An initiative of the West Metro Health Service Partnership.

07 Oct 2021... This translated video defines what a clinical trial means in the context of prevention and treatment of breast cancer. This information is developed by Breast Cancer Trials, a group of world-leading breast cancer doctors and researchers based in Australia and New Zealand committed to exploring and finding better treatments for people affected by breast cancer through clinical trials research. The English text is available in the videos with audio narrations in various languages. For more information, access the What are breast cancer clinical trials brochure . 

13 Jun 2023... The Disability Advocacy Work Plan identifies shared priority work areas for the Australian, state and territory governments to work on together to support the outcomes in the National Disability Advocacy Framework 2023-2025. The multilingual resource links provide access to the translated document in PDF and Word formats. Access to text-to-speech (TTS)/read-aloud feature is also available for most resources. The resource is also available in Easy Read/Easy English and Auslan.

01 Nov 2022... The Victorian Virtual Emergency Department allows you to access care for non-life-threatening emergencies 24 hours a day, 7 days a week. You will be connected to our doctors and nurses via a video call and receive medical advice from the comfort of your home. Find out how to register and how it works.

15 Dec 2023... An Urgent Care Service is a health service in NSW that provides short-term, one-off care for urgent health care needs that are not life-threatening. Urgent Care Services are provided either in-person or virtually (on the phone or by video call). Urgent Care Services in NSW are being delivered through collaboration between Local Health Districts, Primary Health Networks, Specialty Health Networks and local primary care and community care services.

08 Jan 2024... Watch this video to learn more about how Priority Primary Care Centres and the Victorian Virtual Emergency Department work.

19 Jan 2024... IPC Health is one of the largest providers of community health services in Victoria. This brochure is about their services, including wellbeing and counselling, allied health, chronic conditions, general health, aged care, child, youth and family.

12 Mar 2025... An infographic about 60-day prescription for community and health care settings.

05 Mar 2025... A poster for community and healthcare settings for patients to find out more about the Pharmaceutical Benefits Scheme (PBS) patient co-payment freeze.

05 May 2025... Medicare UCCs are located across Australia, making it easier to access care for urgent, but not life-threatening, illnesses and injuries.  

05 May 2025... This document details frequently asked questions about the Pharmaceutical Benefits Scheme (PBS), the co-payment freeze and the PBS safety net.  

30 Nov 2021... This book is about the National Disability Insurance Scheme or NDIS. The NDIS gives funding to people with disability. Funding is money from the government for disability supports and care. The NDIS can help you find advocacy services to help you deal with stigma, feel confident, get the support you need –for example, therapy. The NDIS can also help your family. For example, provide money for other carers. A Local Area Coordinator or LAC can help you make an NDIS plan. If you have a culturally and linguistically diverse (CALD) background you can talk to a community connector for NDIS help.

30 Nov 2023... If you’re an NDIS participant, getting community connections or early connections, or applying to the NDIS, the NDIS will ask for documents that prove your identity. This also applies to child representatives, nominees and authorised representatives. This fact sheet has more information on what identity documents you will need to show, how they will be checked, and when the NDIS can confirm your identity.

11 Jun 2025... Dentists who bulk bill patients under the Child Dental Benefits Schedule (CDBS) must discuss the treatment and costs for basic dental services before providing the service. If the patient, or their parent or guardian, agrees to the services and cost, they must sign this consent form. Consent forms for both private and dental clinics are available. 

01 Apr 2021... What are my rights? Under Victorian law, you have the right to know what health information is held about you, how and why it was collected and what it's being used for. You can ask to see your health information and change it if it's incorrect. You can also ask to have your health information sent to another health service provider. If these requests are refused, you deserve a written explanation.

01 Nov 2019... This video covers the most common questions about Medicare and how to pay for your healthcare, including dental health, ambulance service, medication, and medical tests.

19 Oct 2016... This fact sheet explains what informed consent is, what questions you might want to ask and why you need to sign a consent form.

The video explains informed consent, what questions you might want to ask, and why you need to sign a consent form.

01 Apr 2019... If you can't make a medical treatment decision because you are very sick the law says who can make this decision for you. If you want to choose who can make medical treatment decisions for you fill in the 'appointment of medical treatment decision maker' form.

13 Dec 2022... This Easy English booklet is about goals for your child and the National Disability Insurance Scheme. Goals are things you want your child to achieve with support. The booklet is written for parents and carers of children with disability and developmental delay. Parents and carers will get the most benefit if they read these booklets with support workers or other helpers.

01 Aug 2017... Emergencies can be medical or family violence emergencies, natural disasters (such as floods, bushfires or heatwaves), communicable diseases (such as pandemic influenza) or a chemical, biological and radioactive emergency. Learn about different types of emergencies and the support services that exist to help you if you are in an emergency situation in Victoria. In an emergency, call triple zero (000).

29 Jan 2015... Hamza is a 45-year-old husband and father. Hamza visits a General Practitioner (GP) often to check on his health and what he can do to help himself and his family be healthy. He learned that health is about how you feel in your body, mind and heart. He also learns that a GP is a doctor who can help look after all health concerns.

This chapter titled 'When you are feeling sad or worried' is one of 4 chapters developed with and for the Afghan community. The 4 chapters aim to: improve the health literacy of viewers, improve appropriate utilisation of health services and in effect improve health. This particular chapter provides information about mental health and wellbeing and accessing mental health services

01 Oct 2022... A reference guide for consumers to understand your healthcare rights. Based on the Australian Charter of Healthcare Rights. This flyer can be printed and folded down into a brochure.

22 Aug 2022... This fact sheet tells you about the different health services for adults. It talks about the types of doctors you can visit. Doctors will help you with your health care.

01 Jan 2023... In Australia, most people go to a family doctor (also known as General Practitioner or ‘GP’) when they have a health problem or need a health check-up. Your GP will do the initial checks and decide if you need to see a specialist. The GP will write a letter to refer you to a specialist doctor.

01 Feb 2023... The Victoria Government funded PHNs to establish new GP-led Priority Primary Care Centres (PPCCs) to improve access to primary care, particularly in the after-hours period, and ease pressure on emergency departments. The clinics are supporting nearby hospital emergency departments by providing GP-led care for urgent but non-life-threatening conditions such as mild infections, fractures and burns. They also offer pathology and imaging services onsite or nearby. Care is available to anyone with or without a Medicare card, at no cost to the patient. (Costs may be required for imaging, pathology and other services.)

AUSCO is offered to Refugee and Special Humanitarian Program entrants over the age of five years prior to their departure for Australia. AUSCO gives practical advice about the journey to Australia, including quarantine laws and information about what to expect post-arrival. The Student Folder contains a preface, information pamphlets that focus on key topics of the AUSCO curriculum, an activity book containing activities for in-class or at-home completion, and a self-assessed attainment record. The information is available in both standard and Easy Read versions in all translations.

08 Nov 2024... This fact sheet provides detailed information about Medicare Urgent Care Clinics.  It includes a definition of urgent care, when you should visit, who can access and what you can expect when you visit a Medicare Urgent Care Clinic.  

13 Jun 2024... Hospital care at home is hospital-level care delivered in the comfort of your own home. Health professionals will visit you regularly – how often will depend on your care needs. For more than 25 years, hospital care at home has been helping people recover better in their own surroundings.  Learn more in this video and find out more about the hospital care at home initiative . An initiative of the West Metro Health Service Partnership.

15 Feb 2024... Information for refugee and migrant men about mental health. If your general practitioner (GP) refers you to a mental health specialist, this can be subsidised under Medicare. Your GP will first ask some questions about your health history, symptoms and situation. Your GP will assess your condition and advise on the type of help you need. This can include: making a mental health assessment creating a mental health treatment plan referring you to a psychiatrist or other mental health professional prescribing medication, if required. Your GP can refer you to a psychologist for 10 individual sessions and 10 group sessions under your mental health care plan in a year. After the sixth session, you will return to your GP, for a review of your progress and a new referral for the remaining sessions.

30 Jun 2024... This fact sheet includes registration instructions for MyMedicare patients and information about eligibility.

28 Oct 2023... Information about MyMedicare for patients, including the benefits of registering.

08 Jan 2024... This video will help you decide where to go when you have an illness or injury.

07 Nov 2024... Frequently asked questions about the Pharmaceutical Benefit Scheme, 60-day prescriptions and how 60-day prescriptions can help those who are eligible. The English version is also available in accessible Word format here . 

26 Sep 2023... The Medicare Urgent Care Clinics (Medicare UCC) Data Consent form is available in 13 languages. When visiting a Medicare UCC, you will be given this consent form asking for your consent to share your information with the Department. You do not need to bring this form with you when you visit a Medicare UCC. If you decide not to consent, you will still be treated at the Medicare UCC.

17 Feb 2025... An infographic about the Pharmaceutical Benefits Scheme (PBS) patient co-payment freeze for community and healthcare settings.

03 May 2025... This fact sheet contains information on the Pharmaceutical Benefits Scheme (PBS) co-payment freeze and how the freeze helps keep PBS medicines affordable for your patients.

30 Oct 2024... A check-in is a conversation between you, or your nominee or child representative, and your my NDIS contact. Your my NDIS contact is the local area coordinator, early childhood partner or planner who is your main contact in the NDIS. You can also bring a support person with you to your check-in. This factsheet explains: what a check-in is when the NDIS will check in with you how the NDIS will organise your check-in how to prepare for your check-in what happens at the end of your check-in.