Topic "Australian Health System" in Portuguese - total 2 documentsTitle: Victorian Patient Transport Assistance Scheme (VPTAS) feedback - complaints, compliments and reviews policy
Summary: The Department of Health & Human Services is committed to maintaining a high standard and continuously improving the VPTAS processes including providing a respectful and responsive complaints and review handling system for patients, consumers, carers, health professionals and the VPTAS Office staff. The department wants to know how we can best manage the VPTAS to help rural Victorians to access the specialist medical services they need. By listening to you and learning about any concerns you may have about the VPTAS, this will help us to improve the process for all Victorians who need to use the scheme. You can either request a review or provide feedback by making a complaint or giving a compliment about the VPTAS.
Title: Victorian Patient Transport Assistance Scheme Guidelines (2015)
Summary: Victorian Patient Transport Assistance Scheme Guidelines (2015) - the VPTAS subsidies the travel and accommodation costs incurred by rural Victorians who have no option but to travel more than 100km one way or average of 500 km a week for one or more weeks to receive approved medical specialist services.
This resource has been reviewed in the last 3 years and complies with the Health Translation Directory editorial guidelines and collection policy.